Global Service Process Improvement Analyst

KRK Medtronic BV (NLT); Onderste Caumer; On-site; EUR 52,000 - 79,000; Full time

Job summary

Medtronic is seeking a Business Process Improvement Analyst to enhance operational excellence across global service and repair operations. The role focuses on analyzing processes, governing master data, and driving data-driven improvements with cross-functional partners.

Responsibilities include issue resolution, system enhancements, UAT support, and documenting requirements for technical and functional teams. English proficiency is essential for this global role.

Qualifications

• Bachelor's degree and 3+ years of experience in business analysis, process improvement, operational support, or related business operations roles.
• Experience investigating business process, system, or data issues and driving issue resolution through root cause analysis.
• Experience gathering and documenting business requirements and supporting cross‑functional projects.
• Experience supporting testing activities, including User Acceptance Testing (UAT) and validation of process or system changes.
• Professional proficiency in English.

Responsibilities

• Analyze operational processes, workflows, and system issues to identify root causes and implement sustainable solutions.
• Support business users by triaging operational and data‑related issues, coordinating resolutions, and providing status updates.
• Partner with Information Technology, Service and Repair Operations, Supply Chain, Finance, and Master Data teams to resolve business process challenges.
• Monitor and maintain service and repair master data to improve accuracy, consistency, and compliance with established standards.
• Support system enhancements, defect resolutions, and implementation activities, including User Acceptance Testing (UAT).
• Gather, document, and translate business requirements into actionable recommendations for technical and functional teams.
• Develop process documentation, knowledge articles, and best practices to improve support efficiency and knowledge sharing.
• Analyze operational data and trends to identify improvement opportunities and support continuous improvement initiatives.

Skills

Analytical thinking

Cross-functional collaboration

Documentation

Communication

Education

Bachelor's degree

Tools

SAP ECC

SAP CS

MDM

ServiceNow

Job description

Medtronic is seeking a Business Process Improvement Analyst to enhance operational excellence across global service and repair operations. The role focuses on analyzing processes, governing master data, and driving data-driven improvements with cross-functional partners.

Responsibilities include issue resolution, system enhancements, UAT support, and documenting requirements for technical and functional teams. English proficiency is essential for this global role.