Global Service Operations Lead
Robin AI Limited
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Benefits offered by this job
Job summary
Robin AI Limited is seeking a Team Lead Service Operations to guide the daily support operations, manage escalations, and shape scalable service subscription models. You will oversee workload queues, ensure SLA compliance, and collaborate with engineering and product teams to keep radar technologies running worldwide.
Ideal candidates bring 5+ years in spare parts management and technical customer support, with hands-on Jira Service Management and ERP experience, plus fluent English and strong
Qualifications
- BA or BSc degree in Engineering, Business Administration, Operations Management, or a related technical field
- 5+ years of experience in spare parts management and technical customer support, ideally in high-tech hardware or electronics
- Hands-on expertise with service management platforms like Jira Service Management and ERP systems
- Practical commercial experience with SLAs, warranty terms, and service subscription models
- Professional fluency in written and spoken English
Responsibilities
- Operational leadership and coaching: set clear daily priorities and coach sub-team members
- Queue and spare parts management: oversee Jira queues, incidents, and spare parts requests with SLA adherence
- Escalation and technical de-escalation: act as primary contact for complex cases and coordinate cross-team troubleshooting
- Commercial service strategy: design and roll out structured Service and Support subscription models
- Process improvement and documentation: refine workflows, update runbooks and Confluence docs
- Product and engineering feedback: relay incident root causes to drive product improvements
Skills
Education
Tools
Job description
Robin AI Limited is seeking a Team Lead Service Operations to guide the daily support operations, manage escalations, and shape scalable service subscription models. You will oversee workload queues, ensure SLA compliance, and collaborate with engineering and product teams to keep radar technologies running worldwide.
Ideal candidates bring 5+ years in spare parts management and technical customer support, with hands-on Jira Service Management and ERP experience, plus fluent English and strong
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
