Manager Service Operations

Scarabee Group; Hoofddorp; Presencial; EUR 67 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Laptop & mobile phone

Pension scheme

Travel expense reimbursement

25 days leave

Career development

Company events

Vitality programme

Resumo da oferta

Scarabee Group is seeking a Manager Service Operations to lead and develop a regional team responsible for maintaining security installations at international airports. You will drive KPI performance, optimize processes, and deliver strong customer value while managing budgets and reporting to stakeholders.

The role requires a degree in engineering or business, 5+ years in service/operations management, and excellent Dutch and English communication.

Qualificações

• Requires a bachelor’s or master’s degree in Engineering, Business Administration or related field.
• At least 5 years of experience in service/operations management in a technical/industrial environment.
• Proven KPI-driven management and process optimization experience.
• Experience with service management software and financial reporting.
• Strong leadership with a coaching-oriented, communicative and results-driven approach.
• Experience in stakeholder management with Sales, Finance, Operations and customers.
• Excellent written and spoken Dutch and English.

Responsabilidades

• Lead, coach and develop local Service Managers and teams.
• Manage KPIs related to service quality, response times, customer satisfaction and cost control.
• Optimize processes and systems, including service management software.
• Provide financial insights by preparing, analysing and monitoring budgets.
• Collaborate with Sales, Finance and Operations, and report directly to customers.
• Lead improvement initiatives that increase operational efficiency and value for customers.

Conhecimentos

Leadership

KPI Management

Process Optimization

Service Management Software

Financial Reporting

Stakeholder Management

Dutch & English

Formação académica

Bachelor’s or Master’s in Engineering/BA/related

Ferramentas

Service management software

Descrição da oferta de emprego

Are you a people-oriented leader who thrives on managing teams, improving processes and delivering outstanding customer service? Do you have a keen eye for performance figures while also recognising the importance of people? Then we have an exciting opportunity for you!

What will you do as Manager Service Operations?

In this role, you will be the driving force behind our international service organisation, providing support and maintenance for our security installations at various international airports.

You will lead a team of local Service Managers and ensure that our services run smoothly, from operational performance and customer satisfaction to budgets and KPIs. You combine strong leadership with an analytical mindset and know how to strike the right balance between customer value and operational efficiency.

Through your coaching-oriented leadership style, you will help teams reach the next level and ensure everyone works towards shared goals.

Your key responsibilities will include:

• Leading, coaching and developing local Service Managers and their teams;
• Managing KPIs related to service quality, response times, customer satisfaction and cost control;
• Optimising processes and systems, including the use of service management software;
• Providing financial insights by preparing, analysing and monitoring budgets;
• Collaborating with stakeholders such as Sales, Finance and Operations, and reporting directly to customers;
• Leading improvement initiatives that increase operational efficiency and deliver greater value to customers.

What do you bring to the role?

• A completed bachelor’s or master’s degree in Engineering, Business Administration or a related field;
• At least 5 years of experience in service management or operations management, preferably in a technical or industrial environment;
• Proven experience in KPI-driven management and process optimisation;
• Experience with service management software and financial reporting;
• Strong leadership skills, with a coaching-oriented, communicative and results-driven approach;
• Experience in stakeholder management, including collaboration with Sales, Finance, Operations and customers;
• Excellent written and spoken Dutch and English.

What do we offer?

• A gross salary of €6,000 – €9,000 per month based on full-time employment;
• 25 days of annual leave;
• Opportunities for personal development and career growth through training, education and coaching;
• A company laptop and mobile phone, also available for personal use;
• An attractive pension scheme and travel expense reimbursement;
• A welcoming and friendly working environment with 150 colleagues, including Friday afternoon drinks, an annual summer BBQ and other enjoyable company events;
• A vitality programme, including a sports allowance, a monthly chair massage at the office and a bicycle through Lease a Bike.