Service Account Manager Benelux

Vanderlande Industries B.V.; Netherlands; Hybrid; EUR 56,000 - 66,000; Full time

Benefits offered by this job

Hybrid workplace

40 vacation days

Flexible working hours

Health & wellbeing budget

Commuting allowance

Home office allowance

Pension plan

Company restaurant

Job summary

Vanderlande Industries B.V. seeks a Service Account Manager Benelux to be the trusted business partner for a set of key customers. You will manage service contracts, optimize satisfaction, and drive profitability while identifying opportunities for growth.

The role requires strong communication in English and Dutch, plus willingness to travel within the Benelux region. You will collaborate with Sales, Support, and Project teams to ensure seamless service delivery and effective contract

Qualifications

• Relevant working experience in a commercial environment.
• Strong communication skills in English and Dutch.
• Commercial mindset with entrepreneurial drive.
• Willingness to travel up to 50% in Benelux region.

Responsibilities

• Own and manage service contracts for Benelux customers with P&L responsibility.
• Act as client representative and coordinate with sales, support, and project teams to ensure service excellence.
• Identify, generate and close new service opportunities while improving contract management processes.

Skills

Customer relationships

Negotiation

English & Dutch

Logistics knowledge

Job description

*Effective April 1, 2026, Toyota Automated Logistics brings together Bastian Solutions, Vanderlande’s warehousing business, and viastore under one unified brand. During this transition phase, parts of our recruitment activities and communication may still be conducted via legacy company systems and email domains.***Service Account Manager Benelux****At a glance:**Do you have a passion for building lasting relationships and driving customer success? As a Service Account Manager Benelux, you’ll be the customer contact, making a significant difference for your customers! Your mission? To strategically manage and grow the service contracts of (key) customers, optimise their satisfaction, enhancing both their competitive edge and loyalty - while boosting Vanderlande’s profitability.**Your role:*** You are the trusted business partner for a dedicated set of customers with the goal to improve their competitive position in the rapidly changing environment of Warehouse Automation* Being in close contact with your customer, you are able to identify and generate opportunities which benefit both our customers as well as Vanderlande* You are “a spider in the web” and will be working closely with (amongst others): + Your customers + Your colleagues to continuously learn and improve + Our sales department in preparing and creating the service contracts and life-cycle plans (if needed) to ensure that these contracts and plans meet the requirements of both our customers and Vanderlande. + Our support organization in ensuring proper planning and execution of service requests as well as (financial) administration + Our project execution organization in ensuring proper execution of (service) projects and handover to your customer**How will you make impact?*** Acting as the client's representative within the internal organization and acting as the Vanderlande’s representative at your customers* Responsible for customer service execution and stakeholder/escalation management* Implementing, managing, analysing and optimizing service accounts for which you hold P&L responsibility * Identifying, generating and selling new opportunities* Ensuring operational readiness through seamless transition from project phase to the service organization* Coordinating and monitoring our service suppliers to ensure cost effective service delivery to our customers* Monitoring a proper planning and execution of service requests and initiate improvements if necessary* Further improving contract management processes**The team**You are part of the Service Operations Warehousing department, more specifically, the team responsible for the Benelux region. The Benelux service region is one of the biggest and mature regions within the service pilar and is responsible for serving approximately 55 customers. You will report to the Service Manager for the Service Account Managers.**What makes you a great fit?*** Relevant working experience in a commercial environment* Since you will be in frequent contact with internal and external customers and building up long-term relationships, it is essential to have good communication skills (both English and Dutch) and some logistical and technical insight (preferably also IT related), so you understand the client and Vanderlande's operational processes* Moreover, you have a commercial mindset, and you enjoy acting as an entrepreneur in our international environment * You have good negotiation and influencing skills in order to convince others to do what is best for our customers* As we operate in an international environment but specifically assigned in our Benelux region, you don’t mind travelling (by car, up to 50%).* Flexible as a team player and part of the customer emergency standby**What you can look forward to:**In the challenging and responsible position of Service Account Manager Benelux, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers.We offer a position in an informal, international and professional working environment with a lot of opportunities for personal development.This position offers a competitive salary This position offers a competitive salary between 5000,- to 5900,-. On top of your fixed salary you’ll receive the following secondary benefits: * Personal flexible bonus program (Short term incentive, 7,5%)* 40 vacation days (20 statutory days and a flexible budget worth 20 days)* Flexible working hours* A hybrid workplace (40% working from home and 60% in the office)* A Health & Wellbeing budget worth €300,- per calendar year* Commuting allowance, including full reimbursement of travel by public transport* Working from home allowance* Collective pension scheme and discount on additional health insurance* On-site company health centres with a gym, physiotherapists and occupational therapists* Academy and training facilities to boost your skills* A variety in network communities and initiatives* And a great company restaurant and coffee bar with barista**Ready to join Toyota Automated Logistics? We look forward to hearing from you!** A resume with a short motivation letter is preferred but not a must. Your contact for questions is our Recruiter Anissa Bejaoui. E-mail: [e-mail]