Global Projects Lead: Risk, Change & Delivery

Booking.com; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

Booking.com in Amsterdam seeks a project manager for business and risk analysis to lead initiatives from discovery through implementation. You will own end-to-end delivery, manage risks, and coordinate cross-functional teams globally, delivering clear documentation and governance.

The role emphasizes structured change management and evidence-based decision making. Responsibilities include defining KPIs, documenting roadmaps, and ensuring smooth handovers to operations.

Qualifications

• Lead initiatives from discovery through implementation and handover using structured project and change management methodologies.
• Own end-to-end project delivery, including execution, analysis, recommendations, implementation, and closure
• Independently lead low- to medium-complexity projects with global and cross-functional impact
• Scope and plan projects by documenting goals, KPIs, roadmaps, milestones, dependencies, and deliverables
• Track and report progress, risks, decisions, and dependencies
• Ensure effective project closure, clear ownership, documentation, and operational handover
• Apply change management processes and tools to support adoption
• Perform risk and impact analysis for proposed changes to tools, processes, workflows, and governance
• Assess second-order impacts of tooling changes before delivery or implementation
• Evaluate how proposed rules, workflows, and configuration changes affect team practices, reporting, and downstream outcomes
• Identify assumptions, constraints, dependencies, and failure modes, and recommend mitigations
• Balance standardisation with team and business needs, ensuring governance decisions are proportionate, evidence-based, and practical
• Provide decision-makers with recommendations covering benefits, trade-offs, risks, and implementation considerations
• Translate business needs and operational problems into actionable technical requirements for PInT and delivery partners
• Define problem statements, desired outcomes, business rules, user impacts, data requirements, acceptance criteria, and implementation considerations
• Maintain accurate, accessible, and current project, process, decision, and requirements documentation
• Establish and maintain a single source of truth for current state, decisions, requirements, roadmaps, and ownership
• Communicate complex requirements and project insights clearly to technical and non-technical audiences
• Use Jira and Oboard data to quantify problems, identify patterns, and support prioritisation
• Formulate and test hypotheses about process, tooling, and data-quality issues through structured analysis
• Analyse data to validate assumptions, measure the impact of proposed changes, and identify improvement opportunities
• Translate analysis into concise insights, recommendations, and decision materials
• Promote evidence-based planning and reporting, distinguishing isolated issues from systemic problems
• Coordinate and manage the improvement backlog raised by Business Operations, Programme Management, Product, and Technology working groups
• Consolidate working-group requests, clarify underlying problems, assess impact and risk, and prepare items for prioritisation
• Track actions, decisions, dependencies, and follow-ups across working groups
• Create a transparent view of improvement demand, priorities, ownership, status, and expected outcomes
• Facilitate collaboration between working-group representatives, PInT, and other stakeholders to progress improvements from problem definition through delivery and adoption
• Engage and influence stakeholders inside and, where required, outside the organisation
• Collaborate with business unit partners, corporate support teams, and functional technology teams to drive enterprise strategy execution
• Build engagement and governance around decisions requiring approval and sign-off
• Communicate project insights, risks, options, and recommendations across relevant stakeholder groups
• Align diverse stakeholders, including those up to Director level, across differing priorities and perspectives
• Translate business needs and operational problems into clear, detailed, actionable technical requirements
• Communicate complex requirements and project insights clearly to technical and non-technical audiences

Responsibilities

• Lead initiatives from discovery through implementation with structured project and change management methodologies
• Own end-to-end project delivery including execution, analysis, recommendations, and closure
• Independently lead low- to medium-complexity projects with global impact
• Scope and plan projects by documenting goals, KPIs, roadmaps, milestones, and dependencies
• Track progress and report risks, decisions, and dependencies
• Ensure effective closure, ownership, and handover of deliverables
• Apply change management processes to support adoption
• Perform risk and impact analysis for changes to tools and processes
• Assess second-order impacts of tooling changes before delivery
• Evaluate how changes affect team practices, reporting, and outcomes
• Identify assumptions, constraints, dependencies, and mitigations
• Balance standardisation with business needs and governance
• Provide recommendations covering benefits, risks and implementation
• Translate business needs into actionable technical requirements for delivery partners
• Define problem statements, outcomes, and acceptance criteria
• Maintain current documentation on projects and decisions
• Maintain a single source of truth for decisions and roadmaps
• Communicate complex requirements clearly to technical and non-technical audiences
• Use Jira and Oboard data to quantify problems and priorities
• Formulate hypotheses about process improvements through analysis
• Analyse data to validate assumptions and measure impacts
• Translate analysis into concise insights and recommendations
• Promote evidence-based planning and reporting
• Coordinate improvement backlog across teams
• Consolidate requests and prepare items for prioritisation
• Track actions and dependencies across groups
• Create a transparent view of improvement demand and outcomes
• Facilitate collaboration among stakeholders to progress improvements
• Engage stakeholders inside and outside the organisation
• Collaborate to drive enterprise strategy execution
• Build governance around decisions and sign-off
• Communicate insights and recommendations across groups
• Align stakeholders up to Director level
• Translate needs into clear technical requirements
• Communicate complex requirements clearly to all audiences

Skills

Project management

Change management

Risk analysis

Stakeholder management

Jira

Data analysis

Tools

Jira

Oboard

Job description

Booking.com in Amsterdam seeks a project manager for business and risk analysis to lead initiatives from discovery through implementation. You will own end-to-end delivery, manage risks, and coordinate cross-functional teams globally, delivering clear documentation and governance.

The role emphasizes structured change management and evidence-based decision making. Responsibilities include defining KPIs, documenting roadmaps, and ensuring smooth handovers to operations.