Global People Experience Specialist

Booking.com; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

Booking.com is seeking a Global People Experience Specialist to support employees and new hires across the USA, EU, and Singapore. You will manage mobility, immigration, relocation, and onboarding activities in your assigned geography, coordinating with employees, hiring managers, and third-party vendors to ensure a smooth experience.

In this role you will own complex mobility cases, maintain accurate records, support local People Operations and compliance, and help deliver a seamless Day 1

Qualifications

• 5+ years of experience in people operations, global mobility, or immigration-related roles.
• Experience coordinating multiple stakeholders and working with third-party vendors.
• Experience managing cases, processes, or employee support activities independently.
• Excellent communication and interpersonal skills, with a service-oriented mindset.

Responsibilities

• Manage global mobility, immigration, relocation, and onboarding in your assigned geography.
• Coordinate with employees, hiring managers, internal stakeholders, and vendors to ensure smooth onboarding.
• Support local People Operations and compliance activities requiring in-country action.
• Own complex mobility cases, ensuring accuracy, timeliness, and regulatory compliance.
• Maintain records and manage vendor performance; communicate process changes across the organization.
• Lead onboarding logistics and Day 1 processes for new hires across time zones.

Skills

Global Mobility

Immigration

Communication

Project coordination

Cross-functional collaboration

Tools

Workday

Greenhouse

ServiceNow

Zendesk

Job description

The Opportunity

We are looking for a Global People Experience Specialist to support employees and new hires across the USA, EU, and Singapore.

The Opportunity

We are looking for a Global People Experience Specialist to support employees and new hires across the USA, EU, and Singapore.

In this role, you will manage local global mobility, immigration, relocation, and onboarding activities in your assigned geography. You will coordinate with employees, hiring managers, internal stakeholders, and third-party vendors to ensure smooth and timely employee experience. You will also support local People Operations and compliance activities that require in-country action.

This role is ideal for someone who is highly organized, detail-oriented, service-minded, and comfortable managing multiple cases and stakeholders in an international environment.

In This Role, You Will Handle

• Global Mobility & Immigration cases relocating to your assigned geography


• Drive mobility-program, including visas, relocations, renewals, and cancellations.


• Own complex mobility cases, ensuring cases are completed accurately, on time, and in line with regulatory requirements.


• Maintain accurate records and escape risks or delays affecting relocation or start dates. Vendor & Case Management


• Partner with immigration, relocation, and other third-party vendors to deliver required services.


• Manage stakeholders, track case progress, and follow up on outstanding actions.


• Monitor vendor service quality, resolve issues, and ensure timely support for the employees. Communicate and implement process changes across the wider organization New Hire Onboarding Experience


• Coordinate onboarding and Day 1 logistics for new hires and conduct new hire orientation.


• Ensure new hires have the information, access, equipment, and support needed to start successfully on site.


• Communicate with new hires before Day 1 and provide guidance on mobility and onboarding requirements.


• Respond to employee questions and act as the local point of contact throughout the onboarding process.

Local People Operations & Compliance

• Own local onboarding experience to welcome and facilitate new hires


• Independently resolve exceptions where country rules are unclear or changing


• Lead local People Operations, statutory, regulatory, and employment-related requirements


• Maintain compliance records and escape potential risks or issues


• Process Improvement & Team Collaboration


• Identify opportunities to improve processes where possible.


• Share local insights and contribute to consistent processes across the USA, EU, and Singapore.


• Support process documentation, knowledge sharing, and other People Operations activities as required.

What you’ll Need to Succeed:

• 5+ years of people operations, employee engagement, or Global Mobility & immigration-related working experience


• Experience coordinating multiple stakeholders and working with third-party vendors


• Experience managing cases, processes, or employee support activities independently


• Strong organizational and time-management skills, with the ability to manage multiple cases and deadlines.


• Excellent communication and interpersonal skills, with a strong service-oriented mindset.


• Ability to work effectively with international employees, local hires, hiring managers, vendors, and cross-functional teams.


• High attention to detail and the ability to manage sensitive employee information with discretion.


• Proactive problem-solving skills and the ability to follow up, escape, and drive actions to completion.


• Ability to work independently while collaborating effectively with a manager and team based in another location.


• Professional fluency in English, both written and spoken


• Ability to manage priorities and remain effective in a fast-paced, international environment.

It Would Be Great if You Also Have:

• Knowledge of local onboarding, immigration, employment, or compliance processes.


• Experience delivering new hire orientation or employee-facing presentations


• Experience using Workday, Greenhouse, ServiceNow, and Zendesk


• Experience supporting local statutory or regulatory requirements.


• Familiarity with working across different time zones and cultures.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.