IT Support Engineer

Adyen; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading financial technology platform in Amsterdam seeks a skilled IT Support professional. You will assist employees with IT inquiries, troubleshoot various issues, and optimize global systems to adapt to business needs. Candidates should have over 3 years of IT support experience, familiarity with scripting languages, and the ability to administer services like Google Suite and Zoom. Join us in creating a diverse and innovative environment. Relocation required for candidates outside the Netherlands.

Qualifications

• 3+ years of experience in IT support.
• Experience in troubleshooting a wide range of IT challenges.
• Knowledge of automation techniques to improve efficiency.

Responsibilities

• Support employees with IT-related questions and troubleshoot issues.
• Enhance global IT systems in line with business needs.
• Administer onboarding sessions and provide user training.

Skills

IT support experience

Troubleshooting IT-related issues

Scripting languages (Bash, Python)

Administering Google Suite

Managing MacOS devices

User training

IT security practices

Technical documentation

Tools

Google Suite

Zoom

OKTA

LDAP

Job description

This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

What you’ll do

• Work together with a worldwide team to support all employees with their IT-related questions.
• Diagnose and troubleshoot a wide range of IT challenges, from the initial setup of new users to providing assistance to colleagues with their IT inquiries.
• Optimize processes and systems, playing a key role in enhancing global IT systems and functionalities to keep them up-to-date and aligned with evolving business needs.
• Provide comprehensive support for Apple device issues, user and systems access, networking, and various other IT-related tasks.
• Proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve overall operational efficiency.

Who you are

• At least 3+ years of experience in IT support.
• Strong experience helping people troubleshoot IT-related issues.
• Knowledge of scripting languages such as Bash and Python, with practical skills in automating repetitive tasks and streamlining the end-user experience.
• Experience administering internal services such as Google Suite, Zoom, OKTA and LDAP.
• Experience managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar.
• Experience administrating onboarding sessions for new joiners and providing IT user training.
• A flexible team player who can work independently and make informed decisions.
• Good understanding of up-to-date IT security practices.
• Experience writing and maintaining technical documentation.
• Available to work in the office 5 days a week.

Nice to have if

• Experience with config management systems such as Puppet, Ansible, or similar.
• Hands‑on system administration and network skills in UNIX-based systems such as OS X and Linux.
• Experience with centrally managed packages and the ability to deploy, update and maintain applications on Apple end-user devices.
• Understanding of networking and firewalls, and appreciation of open-source software benefits.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them – voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Please note that this role is a full-time position in Amsterdam and will require relocation if you live outside the Netherlands.

How to Apply

Interested in this position? Please submit your resume and cover letter through the application portal.