Global Head of Transaction Services Operations (COO)

ING Bank Personeel; Amsterdam; On-site; EUR 180,000 - 260,000; Full time

Job summary

ING Wholesale Banking is seeking a Head of WB COO Transaction Services to shape the global operations strategy for Daily Banking, Client Services and Trade. You will translate the AI-first ambition into scalable delivery for 5,000 segmented clients across a global network.

You will lead the WB COO Transaction Services domain, drive transformation, ensure regulatory compliance, risk management, and build a future-ready workforce while partnering with AI experts to embed intelligent automation

Qualifications

• Master's degree in Economics or a comparable field.
• At least 15 years in senior management with COO exposure.
• Proven ability to set strategy and drive execution across global ops.
• Transformation mindset and AI adoption leadership.
• Strong executive leadership and stakeholder management.
• Balanced leadership style with focus on strategy, execution, risk and workforce.

Responsibilities

• Set the global WB COO strategy for Daily Banking, Client Services and Trade, contribute to the overall WB COO strategy, and ensure implementation across the full product chain, regions, hubs and expert teams.
• Drive global operations at product level and steer the Operations Leads for Payments & Cash Management, Trade and Client Services on delivery, workforce management and capability development.
• Act as the main COO sparring partner for the WB Global Head of Transaction Services and as a senior strategic partner to the WB COO leadership team across the full product suite.
• Ensure Transaction Services operations comply with regulatory requirements and are supported by effective operational risk management and reporting.
• Embed the AI-first strategy across the full product suite by partnering with AI experts and steering the introduction and continuous development of agents, models and standards.
• Lead and develop the senior management team, building an engaged, well-utilized and future-ready global workforce.
• Manage a complex international stakeholder landscape spanning the WB COO and Transaction Services management teams, product domains, countries, Risk, FCFP, Delivery, Transformation, regulators, external experts and consultants.

Skills

Strategic leadership

Change management

AI adoption

Executive communication

Stakeholder management

Global operations

Education

Master's degree in Economics or comparable field

Job description

ING Wholesale Banking is seeking a Head of WB COO Transaction Services to shape the global operations strategy for Daily Banking, Client Services and Trade. You will translate the AI-first ambition into scalable delivery for 5,000 segmented clients across a global network.

You will lead the WB COO Transaction Services domain, drive transformation, ensure regulatory compliance, risk management, and build a future-ready workforce while partnering with AI experts to embed intelligent automation