Global Customer Support & Order Specialist

Fortifi Food Processing Solutions; Huizen; On-site; EUR 30,000 - 45,000; Full time

Job summary

Bettcher is seeking a customer service specialist to support customers and Bettcher's global sales managers with transactional processing, shipping needs and issue resolution.

Responsibilities include handling quotes, orders, returns, and basic product questions, plus coordination of international shipments where applicable. You will work to ensure timely communication and accuracy across orders and inquiries.

Qualifications

• Minimum 3 years of customer service experience.
• Proficient in MS Office and data entry.
• Excellent written and verbal communication skills.

Responsibilities

• Answer customer calls and provide service regarding quotes, orders, returns and shipments.
• Receive and enter email, phone or fax orders from customers and sales team.
• Support end-to-end transactional requests for Bettcher's products, including parts and 3rd party items.
• Inform customers about shipment delays and necessary order changes.
• Process returns, credits and warranty claims and coordinate with shipping.

Skills

Customer service

MS Office

Order entry databases

Verbal and written communication

Education

High school diploma

Bachelor's degree in business/communications

Tools

CRM experience

Job description

Bettcher is seeking a customer service specialist to support customers and Bettcher's global sales managers with transactional processing, shipping needs and issue resolution.

Responsibilities include handling quotes, orders, returns, and basic product questions, plus coordination of international shipments where applicable. You will work to ensure timely communication and accuracy across orders and inquiries.