B2B Sales Support Specialist — Southern Europe

Undutchables; Breda; On-site; EUR 36,000 - 48,000; Full time

Job summary

Undutchables is seeking a proactive customer service specialist to be the main contact for B2B customers across Southern Europe. You will support sales operations, manage orders, quotations and confirmations while collaborating with Business Development Managers to strengthen client relationships.

You will maintain customer data in Salesforce and ERP, coordinate with finance, warehouse and sales teams, and strive for proactive service improvements and higher customer satisfaction in a fast-paced

Qualifications

• Experience in B2B customer service and sales support.
• Excellent phone and email communication.
• Familiarity with Salesforce and ERP systems.
• Ability to manage orders and provide quotations.

Responsibilities

• Act as the first point of contact for existing B2B customers via phone and email.
• Build and maintain long-term relationships with customers across Southern European markets.
• Handle inquiries and resolve issues related to orders, deliveries, products and services.
• Process customer orders, prepare quotations and confirm orders.
• Collaborate with Business Development Managers to support commercial activities.
• Maintain accurate customer data, sales records in Salesforce and ERP.

Skills

Customer service

B2B communication

Sales support

Relationship management

Order processing

CRM usage

Tools

Salesforce

ERP systems

Job description

Undutchables is seeking a proactive customer service specialist to be the main contact for B2B customers across Southern Europe. You will support sales operations, manage orders, quotations and confirmations while collaborating with Business Development Managers to strengthen client relationships.

You will maintain customer data in Salesforce and ERP, coordinate with finance, warehouse and sales teams, and strive for proactive service improvements and higher customer satisfaction in a fast-paced