Global Customer Success Enablement Leader

Digital Realty

Amsterdam

On-site

EUR 90,000 - 140,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Digital Realty in Amsterdam seeks a Global Customer Success Enablement & Development Lead to design and deliver scalable learning and capability-building programs for the global CS organization, aligning with business priorities to improve outcomes, adoption, retention, and growth.

You will partner with leaders across HR, Product, Sales, Marketing, and Operations to tailor programs for regional needs while maintaining global consistency, measure impact, and advance a culture of continuous

Qualifications

Bachelor's degree in Learning & Development, Business, Organizational Development, Human Resources, or related field; advanced degree preferred.
Significant experience leading global enablement and workforce development for customer-facing teams.

Responsibilities

Lead global enablement strategy aligned to business priorities and outcomes.
Identify capability gaps through stakeholder input, assessments, and data.
Design and deliver scalable onboarding, leadership development, and value realization programs.
Create and maintain enablement content, training materials, playbooks, and certifications.
Facilitate sessions, webinars, and communities to promote best practices and consistency.
Manage learning tools, governance, and progress tracking to ensure a consistent learner experience.
Measure program effectiveness and share recommendations with leadership.
Partner with CS, HR, Product, Sales, Marketing, Operations, Support, and SMEs to align enablement with regional needs.