Global Customer Ops Enablement Lead — O2C & Training

Repligen Corporation; Breda; On-site; EUR 80,000 - 110,000; Full time

Job summary

Repligen Corporation in the Netherlands is seeking a Senior Customer Operations Enablement Manager to own the design, delivery, and continuous improvement of global training and capability-development programs for Customer Service.

You will partner with IT, regional leaders, and cross-functional teams to scale learning solutions, tie outcomes to KPIs, and deliver ROI to executive leadership.

Qualifications

• Bachelor's degree preferred; 10+ years in customer service or training.
• Experience designing and scaling global training programs.
• Strong understanding of Order-to-Cash processes and service operations.
• Experience with ERP, CRM, and LMS platforms.
• Ability to translate strategy into measurable training programs.
• Strong analytical skills linked to KPIs.
• Excellent stakeholder management and leadership with senior leaders.

Responsibilities

• Define and execute global training strategy for Customer Service.
• Design scalable learning solutions for Order-to-Cash processes and products.
• Drive improvement by linking training to SLA, productivity, and OTIF.
• Oversee onboarding, refresher, and role-based programs.
• Harmonize processes, tools, and content with regional leaders.
• Embed continuous improvement via feedback and analytics.
• Collaborate with IT to use LMS and AI-enabled coaching.
• Enable career pathways through certification programs.
• Advise leadership with ROI reporting.

Skills

Customer service operations

Training design

Global enablement

Stakeholder management

Education

Bachelor's degree

Tools

SAP

Salesforce

LMS

Job description

Repligen Corporation in the Netherlands is seeking a Senior Customer Operations Enablement Manager to own the design, delivery, and continuous improvement of global training and capability-development programs for Customer Service.

You will partner with IT, regional leaders, and cross-functional teams to scale learning solutions, tie outcomes to KPIs, and deliver ROI to executive leadership.