Digital CSM: Scale Retention & Digital Programs (Benelux)

Flagship; Amsterdam; Hybrid; EUR 65,000 - 100,000; Full time

Benefits offered by this job

Hybrid Amsterdam office

Diverse international team

€1,500 learning budget + 2 learning**

Pension plan

28 holidays + 2 extra days

Work from anywhere up to 4 weeks/year

MacBook and tools

€200 home office budget

Job summary

Tellent is hiring a Digital Customer Success Manager for the Benelux market in Amsterdam. You will co-manage ~1,300 SMB customers, driving digital adoption through data-driven, automated programs and cross-functional collaboration to improve GRR.

In this role, you’ll design and roll out onboarding or churn-prevention programs, partner with Account Managers on renewal opportunities, and scale customer outcomes with a bias for impact and process automation.

Qualifications

• Dutch language at C1 level or higher and English at B2 level or higher.
• Experience in customer-facing roles with ability to drive outcomes.
• Natural process-oriented thinking with data, dashboards and pattern spotting.
• Entrepreneurial mindset with initiative to improve processes.
• Comfortable designing and building new processes from scratch.

Responsibilities

• Guide the segment using scalable, one-to-many communication instead of 1:1 management.
• Develop, roll out, and iterate digital programs for Benelux adoption and retention.
• Monitor retention, adoption, and engagement metrics to identify patterns.
• Identify upsell or cross-sell signals and pass leads to the local AM team.
• Collaborate with cross-functional teams to scale customer outcomes and digital workflows.

Skills

Dutch (C1)

English (B2)

Customer engagement

Systems mindset

Self-starter

Adaptability

Communication

Tools

Metabase

Planhat

HubSpot

Intercom

Job description

Tellent is hiring a Digital Customer Success Manager for the Benelux market in Amsterdam. You will co-manage ~1,300 SMB customers, driving digital adoption through data-driven, automated programs and cross-functional collaboration to improve GRR.

In this role, you’ll design and roll out onboarding or churn-prevention programs, partner with Account Managers on renewal opportunities, and scale customer outcomes with a bias for impact and process automation.