Customer Operations Manager

Valtera Group Ltd; Veenendaal; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Valtera Group Ltd in the Netherlands is seeking a Customer Operations Manager to lead a customer-facing team in Utrecht. You will drive service performance, manage order management and commercial support, and collaborate with Sales, Operations and Supply Chain.

The role requires ERP experience, strong leadership, and fluency in Dutch and English; the employer offers a competitive salary and benefits package and a supportive, international environment.

Qualifications

• Experience leading customer service, operations or commercial support.
• Strong people leadership and coaching capabilities.
• Experience managing cross-functional stakeholders.
• Proactive, solutions-oriented mindset; ERP experience and operational discipline.
• Dutch and English language skills.

Responsibilities

• Lead, coach and develop a customer-facing team
• Drive service performance, customer satisfaction and operational KPIs
• Oversee customer service, order management and commercial support processes
• Support quotation, tender and sales support activities
• Work closely with Sales, Operations and Supply Chain teams
• Identify and implement process improvement initiatives
• Build strong stakeholder relationships across a matrix environment

Skills

People leadership

Customer operations

Cross-functional collaboration

Proactive problem solving

ERP experience

English & Dutch

Job description

Customer Operations Manager | Netherlands

Location: Utrecht, Netherlands

The Opportunity

A leading healthcare and medical technology business is seeking an experienced Customer Service Manager to lead a well-established customer-facing operation within the Netherlands.

This role sits at the centre of the business, managing a team responsible for customer service, order management, quotations, tenders and commercial support activities. You will play a key role in driving service excellence, developing team capability and strengthening collaboration across the wider organisation.

Key Responsibilities

• Lead, coach and develop a customer-facing team
• Drive service performance, customer satisfaction and operational KPIs
• Oversee customer service, order management and commercial support processes
• Support quotation, tender and sales support activities
• Work closely with Sales, Operations and Supply Chain teams
• Identify and implement process improvement initiatives
• Build strong stakeholder relationships across a matrix environment

About You

We're interested in speaking with candidates who have:

• Experience leading customer service, customer operations or commercial support functions
• Strong people leadership and coaching capabilities
• Experience managing cross-functional stakeholders
• A proactive and solutions-oriented mindset
• ERP experience and strong operational discipline
• Dutch and English language skills

What's on Offer

• Leadership role within a growing international organisation
• Opportunity to influence operational performance and customer experience
• Supportive and collaborative working environment
• Competitive salary and benefits package