Global CRM & Commercial Excellence Lead

Prodrive Technologies; Eindhoven; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

33 days of leave per year

Pension plan

Travel allowance

Flexible working hours

Free lunch or dinner on-site

iPhone and laptop provided

Free sports facilities on campus

Job summary

Prodrive Technologies seeks a Commercial Excellence Specialist to drive optimization and professionalization of its global sales and account management. You will improve commercial processes, CRM governance, reporting, and ways of working to enable sustainable growth and customer excellence in a rapidly growing organization.

Reporting to the Head of Strategic Marketing, you will partner with Sales Directors, Account Directors, Sales Managers, and Account Managers across the organization to

Qualifications

• Bachelor's or Master's degree in Business Administration, Commercial Economics, Management, or a related field.
• Approximately 5 years of experience in Commercial Excellence, Sales Operations, CRM Management, or related areas.
• Proven experience optimizing CRM platforms and driving user adoption.
• Experience with external software suppliers and managing system improvement roadmaps.
• Strong understanding of sales processes, account management, forecasting and pipeline management.
• International commercial exposure in a high-tech environment; strong analytical and project management skills.
• Ability to translate business needs into structured processes and practical solutions.

Responsibilities

• Drive continuous improvement and adoption of sales and account management processes across the global organization.
• Define, document, and maintain commercial processes, governance, and escalation paths.
• Lead CRM optimization initiatives, ensuring data quality, user adoption, and process standardization.
• Develop and manage the CRM roadmap in collaboration with internal stakeholders and external suppliers.
• Translate business requirements into scalable CRM and process improvements.
• Establish clear reporting, dashboards, KPIs, and performance metrics to support data-driven decision making.
• Improve pipeline management, forecasting, account planning, and customer lifecycle processes.
• Identify bottlenecks and drive commercial efficiency improvements.
• Act as liaison between commercial teams, IT, and external CRM partners.
• Support international sales teams with best practices, governance, and continuous improvement.
• Ensure consistent documentation and knowledge management across the organization.

Skills

Analytical skills

Project management

Stakeholder management

Communication skills

English fluency

Education

Bachelor's or Master's in Business Administration / Commercial Economics / Management

Tools

CRM platforms

Job description

Prodrive Technologies seeks a Commercial Excellence Specialist to drive optimization and professionalization of its global sales and account management. You will improve commercial processes, CRM governance, reporting, and ways of working to enable sustainable growth and customer excellence in a rapidly growing organization.

Reporting to the Head of Strategic Marketing, you will partner with Sales Directors, Account Directors, Sales Managers, and Account Managers across the organization to