Global Advanced Service Manager - 3rd Line & NPI Training

ASMPT ALSI; Beuningen; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Travel allowance

Bicycle scheme

Premium pension scheme

Training & development opportunities

Job summary

ASMPT ALSI is seeking an Advanced Service Manager to lead our global 3rd line customer support and drive service readiness across the product lifecycle, from NPI to installed base support.

You will own the service documentation, knowledge management, and training programs, collaborate with Engineering, Product Management, Manufacturing, Quality, and Supply Chain, and coach the 3rd Line team toward safer, higher-quality service.

Qualifications

• Bachelor's or Master's degree in a relevant technical discipline.
• 10+ years of experience in semiconductor equipment, high-tech capital equipment, or a similar technology-driven industry.
• Proven leadership experience in technical service, product support, engineering, or customer support, preferably in a global environment.
• Strong leadership, communication, and stakeholder management skills.
• Analytical problem solver with experience in root-cause analysis and continuous improvement.
• Customer-focused, organized, and results-driven.
• Assertive, resilient, and effective in resolving conflicts and building consensus.

Responsibilities

• Lead the global 3rd Line Support organization for complex technical escalations and customer issues.
• Drive service readiness for new products, ensuring documentation, training, spare parts, and support processes are in place before release.
• Own the global service documentation and knowledge management strategy, ensuring continuous improvement based on field feedback.
• Develop and deliver global training and certification programs for service engineers and customers.
• Collaborate with Engineering, Product Management, Manufacturing, Quality, and Supply Chain to improve product reliability and serviceability.
• Standardize global service processes and support the implementation of SAP S/4HANA Service.
• Lead, coach, and develop the 3rd Line Support, Documentation, Training, and NPI teams.
• Foster a culture of safety, quality, customer focus, and continuous improvement.

Skills

Leadership

Communication

Stakeholder management

Root-cause analysis

Continuous improvement

Customer focus

Education

Bachelor's or Master's degree in Mechanical Engineering, Mechatronics, Electrical Engineering, Physics, or Industrial Engineering

Tools

SAP S/4HANA Service

Job description

ASMPT ALSI is seeking an Advanced Service Manager to lead our global 3rd line customer support and drive service readiness across the product lifecycle, from NPI to installed base support.

You will own the service documentation, knowledge management, and training programs, collaborate with Engineering, Product Management, Manufacturing, Quality, and Supply Chain, and coach the 3rd Line team toward safer, higher-quality service.