German-Speaking Technical Account Manager

Proofpoint; Amsterdam; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Global collaboration and networking

Job summary

Proofpoint is seeking an experienced technical contact for strategic customers in Amsterdam. You will lead technical interactions, drive incidents to resolution, and coordinate with engineering and support teams to deliver top-tier customer outcomes.

The role emphasizes strong communication, crisis leadership, and hands-on knowledge of Linux, SMTP, Windows, and Exchange. You’ll work remotely and on-site with multinational clients, ensuring secure, scalable solutions.

Qualifications

• 4+ years in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas.
• Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Very strong customer service and excellent communications skills, both written and oral.

Responsibilities

• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.
• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.
• Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.
• Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
• Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.
• Develop deep understanding of customer’s business and operational needs.
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.
• Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals.
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.
• Use independent judgment within broad parameters.
• Designs and implements solutions to complex problems

Skills

Customer service

Crisis leadership

Time management

Team collaboration

Communication skills

German language

Adaptability

Tools

Windows

Active Directory

Microsoft Exchange

Linux

SMTP

MySQL

Job description

Proofpoint is seeking an experienced technical contact for strategic customers in Amsterdam. You will lead technical interactions, drive incidents to resolution, and coordinate with engineering and support teams to deliver top-tier customer outcomes.

The role emphasizes strong communication, crisis leadership, and hands-on knowledge of Linux, SMTP, Windows, and Exchange. You’ll work remotely and on-site with multinational clients, ensuring secure, scalable solutions.