German-Speaking L2 IT Support Specialist

Unisys; Leusden; Hybrid; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Unisys in the Netherlands is seeking a Service Desk Level 2 Agent to provide advanced technical support for QSR environments. You will escalate and resolve complex incidents, own root cause analysis, and mentor lower tiers while improving knowledge bases.

You will diagnose issues across hardware, software, networks, and POS/KDS systems, coordinate with stakeholders, and ensure timely closure with clear documentation.

Qualifications

• 2–4 years in IT Service Desk, Desktop Support, or similar role.
• Strong networking, hardware, and remote support knowledge.
• Proven ability to troubleshoot complex, multi-user issues.
• Excellent analytical and proactive problem-solving approach.
• Fluent English and German at C1 level.

Responsibilities

• Provide Tier 2 technical support for hardware, software, network, and POS/KDS systems.
• Diagnose and resolve issues with multiple devices and dependencies.
• Perform in-depth technical analysis using logs, diagnostics, and patches.
• Prioritize escalated tickets by impact, urgency, and SLA commitments.
• Own incidents to resolution with proper documentation and closure communication.
• Identify recurring issues, contribute to RCA, and suggest preventive actions.
• Support knowledge base maturity and mentor teammates across locations.

Skills

Networking fundamentals

Hardware & peripherals

Remote support tools

Analytical problem-solving

English (C1)

German communication skills

Education

ITIL Foundation (Desirable)

Tools

ServiceNow

Job description

Unisys in the Netherlands is seeking a Service Desk Level 2 Agent to provide advanced technical support for QSR environments. You will escalate and resolve complex incidents, own root cause analysis, and mentor lower tiers while improving knowledge bases.

You will diagnose issues across hardware, software, networks, and POS/KDS systems, coordinate with stakeholders, and ensure timely closure with clear documentation.