Customer Success Manager Music & Sports

EventsIT; Breda; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Global Onboarding program in Breda

Shuttle mobility card

Lease-a-bike options

Sales Incentive Plan

Pension plan

25 vacation days + 10 extra days

Employee Share Purchase Program

CM Academy and Udemy courses

Vitality program

Social & team events

Job summary

CM.com is seeking a Customer Success Manager for its Music & Sports team to help live event clients optimize ticketing and marketing across online and in-person channels.

You will onboard customers, develop campaigns in Mobile Marketing Cloud, and analyze usage data to drive growth. Collaboration with sales, marketing, and product teams is essential, along with sharing AI-driven learnings.

Qualifications

• Several years of experience in ticketing, data-driven marketing, CRM, or a similar role — preferably in the events or entertainment industry.
• Strong expertise in marketing technologies, automation platforms, and analytics tools.
• A strategic mindset, commercial acumen, and excellent communication skills in both Dutch and English.
• Genuinely curious about AI and actively experimenting with the newest models and products.

Responsibilities

• Onboard customers through tailored workshops and hands-on guidance to get them up-and-running on the Ticketing platform faster.
• Develop tailored marketing strategies with clients leveraging the Mobile Marketing Cloud to drive ticket sales.
• Analyze customer data, usage patterns, and tracking metrics to optimize campaigns and deliver actionable insights.
• Monitor product innovations, market trends, and industry developments to inform client strategies.
• Collaborate with sales, marketing, and product teams for seamless client experiences.
• Actively experiment with AI tools to improve your work and share learnings with the team.

Skills

Ticketing

Data-driven marketing

CRM

Marketing technologies

Analytics tools

Tools

Marketing Cloud

CRM systems

Analytics platforms

Job description

Turn fan data into sold-out shows. You're the bridge between CM.com's platform and the live events industry's biggest names.

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.

“The entire customer journey. One platform”

What We Value

Drive and Lead You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.

Speed and Change By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.

The Role

Are you passionate about live events and entertainment, and do you have a knack for awesome-looking ticket shops and data-driven marketing strategies? At CM.com, we empower the live industry with innovative tech and solutions, including ticketing, marketing, AI, and mobile apps, trusted by major names such as Tomorrowland, Loveland, Ziggo Dome, F1 Dutch Grand Prix, Live Nation, Zwarte Cross, SAIL Amsterdam, Pukkelpop, Feyenoord, and Amnesia Ibiza.

With data-driven ticket sales becoming a key trend, event organizers are increasingly leveraging insights to optimize their strategies and enhance audience engagement. Similarly, data-driven marketing strategies are transforming how events connect with their audiences, creating personalized experiences that drive loyalty and revenue.

As a Customer Success Manager in our Music & Sports team, you’ll play a pivotal role in helping clients harness the power of CM.com’s Ticketing platform and Marketing tools to create value and maximize their success in the events industry.

You Will

• Onboard customers through tailored workshops and hands-on guidance to get them up-and-running on the Ticketing platform faster
• Develop tailored marketing strategies with clients leveraging the Mobile Marketing Cloud to drive ticket sales
• Analyze customer data, usage patterns, and tracking metrics to optimize campaigns and deliver actionable insights
• Monitor product innovations, market trends, and industry developments to inform client strategies
• Collaborate with sales, marketing, and product teams for seamless client experiences
• Actively experiment with AI tools to improve your work and share learnings with the team

Who you are

• Several years of experience in ticketing, data-driven marketing, CRM, or a similar role — preferably in the events or entertainment industry
• Strong expertise in marketing technologies, automation platforms, and analytics tools
• A strategic mindset, commercial acumen, and excellent communication skills in both Dutch and English
• Genuinely curious about AI: actively experimenting with the newest models and products to supercharge your work

What We Offer

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.
• Healthy food: Daily healthy lunches and snacks to keep you energized.
• Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.
• Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.
• Invest in your future: A solid pension plan.
• Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.
• Own your success: Become a shareholder with our Employee Share Purchase Program.
• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving
• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.
• Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.

Before you apply

We work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you.

Note: For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.