Front Office Transport Coordinator

SAMSUNG SDS

Tilburg

On-site

EUR 32,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Fully covered health insurance

Pension plan with Be Frank

Basic Fit fitness subscription

25 vacation days

Additional insurances (WIA Excedent, W

WIA Aanvullend, WGA Gap

8% holiday allowance

Performance bonus

Job summary

SAMSUNG SDS in Tilburg seeks a Front Office Transport Coordinator to manage daily order handling and transport planning for outbound shipments. You will be the first contact for customers, carriers and warehouse ops, ensuring on-time delivery and proactive problem solving.

You will coordinate across transport modes, monitor in-transit status, and collaborate with service providers to uphold KPI targets. A logistics degree with 1–3 years' experience and strong English are required, with shifts

Qualifications

Logistics degree (Bachelor or Master) required.
1–3 years of relevant experience.
Customer oriented and proactive.
Business English fluency in speaking and writing.
Proficient in MS Word and Excel.

Responsibilities

First point of contact for customer regarding all shipments.
Provide pro-active solutions/alternatives to customer.
Coordinate daily activities to follow up on in transit shipments and re-route as needed.
Execute risk assessment to spot delays early and minimize impact.
Provide timely information to customers in case of delays or risks.
Create and share detailed status overviews of in transit shipments.
Work with transport service providers to ensure efficient execution.
Maintain on-time delivery KPI and communicate delivery status.
Collect IOD/COD to receive proof of delivery.
Edit and send a daily OTD and tracking reports.

Skills

Customer orientation

Assertive personality

Proactive attitude

Business English

MS Word

MS Excel

Education

Logistics Bachelor/Master’s degree

Job description

Job Title

Front Office Transport Coordinator

Department

Team:SDSNL Group:Captive Group Part: OPEX Part Subpart: Site Tilburg1/Breda 2, Transport Outbound

Time Type

Full time

Role Summary

About Us

Samsung SDS is the global IT and logistics arm of the Samsung Group, operating in over 40 countries. Through our smart logistics platform, Cello, we deliver innovative supply chain solutions to leading companies worldwide optimizing everything from transport to warehouse operations.

Front Office Transport Coordinator executes daily order management and transport planning while also being responsible for on time collection of shipments.

They are the first and main contact for carrier, warehouse operations, customer and their customers for day-to-day operations. They act as first escalation point for customers/carriers/colleagues for all transport related topics.

Key Responsibilities

What will you do?

Customer Satisfaction

First point of contact for customer regarding all shipments.
Ensure questions are answered in a customer-oriented and satisfactory way.
Provide pro-active solutions/alternatives to customer.

Tracking

Coordinates daily activities to follow up on in transit shipments via all transport modes, and re-routes freight as needed to meet demands and minimize cost.
Execute risk assessment to spot delay of shipments at an early stage and take appropriate actions to minimize impact.
Provide timely and proactive information to customers in case of delays or potential risks.
Create and share detailed status overviews of in transit shipments.

Service providers

Works closely with transport service providers to ensure efficient and effective execution of processes.
Investigate exceptions of the standard process and disturbance in order to prevent and solve issues.
Responsible for keeping the on-time delivery KPI and on time information of delivery KPI above agreed target.
Collect IOD/COD in accordance with key performance indicator in order to receive a proof of delivery.

Reporting