Transport Coordinator Front Office

Cello Square by Samsung SDS Europe; Tilburg; On-site; EUR 32,000 - 42,000; Full time

Job summary

Cello Square by Samsung SDS Europe in Tilburg, Netherlands, seeks a Front Office Transport Coordinator to manage daily order handling and transport planning for shipments across the network. You will be the main contact for carriers, warehouses and customers for day-to-day operations.

You will monitor shipments, coordinate with service providers to maintain on-time delivery, and provide proactive updates and detailed status reports, while supporting reporting and KPI tracking in a dynamic

Qualifications

• Customer orientated and service-minded requirement.
• Proficient in business English (spoken and written).
• Proficient with MS Word and MS Excel.
• Willing to work in shifts.

Responsibilities

• Front Office Transport Coordinator exercises daily order management and transport planning.
• First and main contact for carrier, warehouse operations, customer and their customers for day-to-day operations.
• Escalation point for customers, carriers and colleagues on transport-related topics.
• Prepare and share daily OTD, tracking, and KPI information.
• Coordinate with transport service providers to ensure efficient execution and maintain on-time delivery KPI.

Skills

Customer orientated

Business English

MS Word

MS Excel

Shift work

Tools

MS Word

MS Excel

Job description

Samsung SDS is the global IT and logistics arm of the Samsung Group, operating in over 40 countries. Through our smart logistics platform, Cello, we deliver innovative supply chain solutions to leading companies worldwide optimizing everything from transport to warehouse operations.

Front Office Transport Coordinator executes daily order management and transport planning while also being responsible for on time collection of shipments.

They are the first and main contact for carrier, warehouse operations, customer and their customers for day-to-day operations. They act as first escalation point for customers/carriers/colleagues for all transport related topics.

What will you do?

Customer Satisfaction

• First point of contact for customer regarding all shipments.
• Ensure questions are answered in a customer-oriented and satisfactory way.
• Provide pro-active solutions/alternatives to customer.

Tracking

• Coordinates daily activities to follow up on in transit shipments via all transport modes, and re-routes freight as needed to meet demands and minimize cost.
• Execute risk assessment to spot delay of shipments at an early stage and take appropriate actions to minimize impact.
• Provide timely and proactive information to customers in case of delays or potential risks.
• Create and share detailed status overviews of in transit shipments.

Service providers

• Works closely with transport service providers to ensure efficient and effective execution of processes.
• Investigate exceptions of the standard process and disturbance in order to prevent and solve issues.
• Responsible for keeping the on-time delivery KPI and on time information of delivery KPI above agreed target.
• Collect IOD/COD in accordance with key performance indicator in order to receive a proof of delivery.

Reporting

• Edit and send a daily OTD and tracking reports in order to inform management, customer and other stake holders about the daily distribution planning.

Requirements

Who are you?

• Minimum of 1-3 years of relevant experience
• Customer orientated
• Business English in speaking and writing
• MS Word and Excel skills
• Willing to work in shifts.
• Fully covered health insurance
• Pension plan with Be Frank (6% employee contribution, defined contribution)
• 100% Basic Fit fitness subscription covered
• 25 vacation days (full-time), with option to buy or earn extra days
• 8% holiday allowance included in annual salary