Front Office Employee (f/m/d) - Holiday Inn Express Amsterdam City Hall

Borealis Hotel Group; Amsterdam; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Discount at IHG hotels worldwide

Job summary

Borealis Hotel Group is seeking an all-round Front Office team member for the Holiday Inn Express Amsterdam - City Hall. You will welcome guests, handle reception tasks and contribute to a vibrant, guest-focused environment.

The role offers variety across departments, from reception to a bar area, with flexible shifts and close collaboration with colleagues to ensure smooth handovers and accurate daily reporting.

Qualifications

• Basic computer skills required.
• Experience in reception/front office is preferred.
• Willingness to work flexible hours and days.

Responsibilities

• Greet and assist guests at the front desk.
• Handle check-ins and check-outs with accuracy.
• Maintain daily arrivals/departures handover and reports.
• Assist guests with information about Amsterdam and local tips.
• Occasional bar duties, serving drinks to guests.
• Ensure cash register accuracy and close shift reports.

Skills

Reception/front office experience

Flexible working hours

Customer service

Job description

Your mission

Will you be our new all-round Front Office employee at the Holiday Inn Express Amsterdam - City Hall?
We are looking for a new colleague for one of the most vibrant hotels in Amsterdam, a real all-rounder who likes variety and a challenge. Do you have a heart for the reception and do you like variety? Then this role is really something for you.
A work day as an all-round Front Office employee:
You enter one of the nicest hotels in Amsterdam, we opened in 2018 and everything still looks spick and span. Your colleagues say hello and you walk to our back office. Here we do a handover, look at the arrivals and check-outs of the day and get started.
Today again very nice international guests with whom you can have a chat. You tell them about Amsterdam and what they can do here. There is laughter and the guests see you as a real insider. Some guests come in wanting a drink, so you step behind the bar and pour them a nice drink. It's wonderful to see the variety between different departments and the contact with the guests. Two colleagues come by and you have a chat. The end of your shift is approaching and you ensure that the reports are closed, your cash register is correct and you prepare the handover for your colleagues. The next two days you are off, in the middle of the week while the rest of the Netherlands is at work!

Who we are and what defines us

About Holiday Inn Express Amsterdam - City Hall
In April 2018 we opened our Holiday Inn Express Amsterdam - City Hall and since then we have been delighted to receive many international guests. We have 89 rooms and a cozy bar that is also part of the reception. As a result, we have a lot of personal contact with our guests.
We are part of Borealis Hotel Group and managed by Interstate Hotels & Resorts. BHG is a fast growing well known hotel developer with hotels operating in Europe under the brands IHG, Hilton, Accor. So plenty of opportunities to grow.

Your profile

Do you have the X-press factor?
Are you able to follow certain policies and standards, are you precise but at the same time creative to come up with new ideas? Then we would like to welcome you at the Holiday Inn Express Amsterdam - City Hall.
What are you bringing? Computer skills, some experience in reception - front office and the desire to work on flexible times and days, just like your colleagues.

Benefits

Because you become part of a growing hotel group, you get on the personal development train from day one. With us you are immediately on the radar and we take you along in your career, whereby your training and development are our top priority. We pay well and you get a discount at thousands of IHG hotels all over the world!