Guest Experience Lead – Front Office Receptionist

Borealis Hotel Group; Eindhoven; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Training & career development

IHG staff discounts

Dynamic work environment

Job summary

Holiday Inn Eindhoven Airport, part of Borealis Hotel Group, is seeking a Receptionist / Front Office Employee to create warm, personalised guest experiences. You will manage check-in/out, assist with breakfast and events, and promote hotel services, while maintaining brand standards in a fast-paced Front Office environment.

The role emphasizes hospitality mindset, proactive problem solving, and strong teamwork, with flexibility for shifts including evenings, weekends, and holidays.

Qualifications

• Genuine passion for hospitality and creating exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Proactive ownership mentality to fix issues.
• Strong organizational and multitasking abilities.
• Solution-oriented with decisive problem-solving.
• High attention to detail and service excellence.
• Flexible for evenings, weekends, holidays.
• Team player who can work independently.
• Computer literacy and ability to learn hotel systems.

Responsibilities

• Manage check-in and check-out in line with brand standards.
• Assist with breakfast and meetings events.
• Promote hotel services and facilities to guests.
• Stay informed about hotel facilities and promotions.

Skills

Hospitality mindset

Excellent communication

Proactive problem solving

Organizational skills

Multi-tasking

Guest-focused service

Teamwork

Independent initiative

Tools

Hotel systems

POS systems

Job description

Holiday Inn Eindhoven Airport, part of Borealis Hotel Group, is seeking a Receptionist / Front Office Employee to create warm, personalised guest experiences. You will manage check-in/out, assist with breakfast and events, and promote hotel services, while maintaining brand standards in a fast-paced Front Office environment.

The role emphasizes hospitality mindset, proactive problem solving, and strong teamwork, with flexibility for shifts including evenings, weekends, and holidays.