Front Office Manager

Hotelprofessionals - Amstel Hotel; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Travel allowance

Epassi membership

Employee discount on IHG hotels

F&B discount at partner hotels

Job summary

Hotelprofessionals - Amstel Hotel in Amsterdam seeks a confident Front Office Manager to lead our iconic 5-star front desk team. You will ensure every arrival feels special and every guest departs with memorable experiences, guiding a passionate staff with warmth and professionalism.

You will manage operations, uphold VIP standards, and collaborate across departments to maximize guest satisfaction and revenue.

Qualifications

• Fluent English; Dutch or additional languages a plus.
• Experience in a 4-5 star hotel setting.
• Proficiency with Opera PMS and MS Office.
• Strong leadership and guest-service orientation.

Responsibilities

• Oversee daily Front Office operations ensuring five-star service at all times.
• Handle VIPs, IHG One Rewards members, and repeat guests per brand standards.
• Monitor occupancy, room rates and revenue; optimize results and ensure accurate reporting.
• Collaborate with Housekeeping, Reservations and Sales to ensure guest satisfaction.
• Recruit, coach and develop the Front Office team and conduct regular trainings.

Skills

Opera PMS

Microsoft Office

Fluent English

Job description

Front Office Manager – Amstel Hotel

For more than 150 years, the Amstel Hotel has stood as a symbol of elegance, excellence, and timeless hospitality. We are proud to welcome guests with warmth, authenticity, and impeccable service, qualities that start at our Front Office.

We are now looking for a confident, experienced, and service-driven Front Office Manager to lead this essential department. As a leader in Amsterdam’s most iconic hotel, you will be responsible for ensuring every arrival feels like a homecoming and every guest leaves with unforgettable memories while leading a team of passionate individuals.

Your main responsibilities:

Lead with Purpose:

• Oversee the daily operations of the Front Office team to ensure seamless, five-star service at all times. Sets a positive example for guest relations.

Deliver Guest Excellence:

• Uphold the highest standards of hospitality, giving VIPs, IHG One Rewards members, and repeat guests the special attention they deserve in line with LQA and brand expectations.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Performs all duties at the Front Desk and runs shifts if necessary.

Drive Results:

• Monitor occupancy, room rates, and revenue performance, taking action to optimize results while ensuring compliance with credit policies and accurate reporting.

• Develops new revenue and guests’ satisfaction ideas, considering the basis of permanent improvement.

Collaborate Across Departments:

• Maintain clear communication with Housekeeping, Reservations, Sales, and other teams to ensure guest satisfaction and operational efficiency.

Empower and Develop Your Team:

• Recruit, coach, and inspire the Front Office team, implementing training plans and conducting regular meetings to maintain excellence in service and team culture.

Support Strategy and Reporting:

• Contribute to the hotel’s strategic and marketing plans, prepare the departmental budget together with the Director of Rooms and provide leadership with key performance insights.

Champion Safety and Standards:

• Ensure Front Office operations meet the highest standards in safety, grooming, hygiene, and service consistency.

Who You Are

• A confident and inspiring leader with a heart for hospitality and people.

• A natural communicator with a positive, proactive attitude.

• Detail-oriented and driven to exceed guest expectations.

• Fluent in English (Dutch or additional languages are a plus).

• Skilled in Opera PMS, Microsoft Office, and daily hotel operations.

• Experience in a (4/5-star) hotel setting

What do we offer?

• A pleasant and collegial working environment in which own initiative is appreciated

• Travel allowance for a commuting distance of more than 5 km

• When you join us, you'll have access to Epassi. You can choose whether to go for a discount on your gym membership or vouchers for your favorite online store. The choice is entirely up to you. We also use Epassi to recognize your efforts. If you take over a shift or earn a little extra appreciation, you'll receive extra money in the Epassi app that you can spend on something that suits you.

• Employee discount on the worldwide 6500+ hotels of InterContinental Hotels Group

• 50% discount on the F&B at 20 partner hotels in Amsterdam with the F&B Discount Card

• Personalized support that matches your ambitions so that you can make a great start, be involved, and grow.

Are you ready to lead the Front Office at Amsterdam’s most prestigious hotel?

We exclusively consider candidates eligible to work within the Netherlands / EU.

Uren: Fulltime

Dienstverband: fulltime

Type vacancy: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime