Front Office Manager

InterContinental Hotels Group; Amsterdam; Remote; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Travel allowance

Global hotel discounts

F&B discount card

Job summary

The Amstel Hotel, part of InterContinental Hotels Group in Amsterdam, seeks a confident Front Office Manager to lead the Front Office team and ensure five-star guest service, warm hospitality, and memorable arrivals.

You will oversee operations, drive guest satisfaction, collaborate with Housekeeping, Reservations, and Sales, and uphold IHG standards while coaching a passionate team and protecting safety and brand integrity.

Qualifications

• Minimum 4/5-star hotel experience.
• Fluent in English; Dutch or additional languages are a plus.
• Proven leadership and guest-relations skills.

Responsibilities

• Oversee daily Front Office operations to ensure five-star service.
• Provide VIP care for guests and treat repeat guests with premium attention.
• Handle complaints and resolve disputes with guests.
• Perform Front Desk duties and cover shifts as needed.

Skills

Leadership

Guest relations

Communication

Fluent in English

Opera PMS

Microsoft Office

Tools

Opera PMS

Microsoft Office

Job description

Front Office Manager – Amstel Hotel

For more than 150 years, the Amstel Hotel has stood as a symbol of elegance, excellence, and timeless hospitality. We are proud to welcome guests with warmth, authenticity, and impeccable service, qualities that start at our Front Office.

We are now looking for a confident, experienced, and service-driven Front Office Manager to lead this essential department. As a leader in Amsterdam’s most iconic hotel, you will be responsible for ensuring every arrival feels like a homecoming and every guest leaves with unforgettable memories while leading a team of passionate individuals.

Your main responsibilities:

Lead with Purpose:

• Oversee the daily operations of the Front Office team to ensure seamless, five-star service at all times. Sets a positive example for guest relations.
  

Deliver Guest Excellence:

• Uphold the highest standards of hospitality, giving VIPs, IHG One Rewards members, and repeat guests the special attention they deserve in line with LQA and brand expectations.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Performs all duties at the Front Desk and runs shifts if necessary.
  

Drive Results:

• Monitor occupancy, room rates, and revenue performance, taking action to optimize results while ensuring compliance with credit policies and accurate reporting.
• Develops new revenue and guests’ satisfaction ideas, considering the basis of permanent improvement.
  

Collaborate Across Departments:

• Maintain clear communication with Housekeeping, Reservations, Sales, and other teams to ensure guest satisfaction and operational efficiency.
  

Empower and Develop Your Team:

• Recruit, coach, and inspire the Front Office team, implementing training plans and conducting regular meetings to maintain excellence in service and team culture.
  

Support Strategy and Reporting:

• Contribute to the hotel’s strategic and marketing plans, prepare the departmental budget together with the Director of Rooms and provide leadership with key performance insights.
  

Champion Safety and Standards:

• Ensure Front Office operations meet the highest standards in safety, grooming, hygiene, and service consistency.
  

Who You Are

• A confident and inspiring leader with a heart for hospitality and people.
• A natural communicator with a positive, proactive attitude.
• Detail-oriented and driven to exceed guest expectations.
• Fluent in English (Dutch or additional languages are a plus).
• Skilled in Opera PMS, Microsoft Office, and daily hotel operations.
• Experience in a (4/5-star) hotel setting.
  

Why the Amstel Hotel?

• Inspiring Work Environment:Join a supportive and dedicated leadership team in a hotel where history, elegance, and innovation go hand in hand.
• Travel Benefits:Receive travel allowance for commutes over 5 km.
• Global Hotel Discounts:Enjoy IHG employee rates at 6500+ hotels worldwide.
• Local Perks:Get 50% off food and drinks at 16 luxury hotels in Amsterdam with our F&B Discount Card.
• Personalized Support:Receive tailored guidance to help you thrive in your role and grow within IHG.

Are you ready to lead the Front Office at Amsterdam’s most prestigious hotel?

We exclusively consider candidates eligible to work within the Netherlands / EU.