Front Office Manager

IHG Hotels & Resorts; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Travel allowance for commutes over 5km

IHG employee discounts at 6500+ hotels

50% food & drinks discount at 16 Amman

Tailored guidance for growth within I"

Job summary

IHG Hotels & Resorts seeks a confident Front Office Manager for Amstel Hotel in Amsterdam. You will lead the Front Office team, delivering five-star service and memorable guest experiences.

The role combines hospitality leadership with revenue oversight, guest relations, and collaboration across departments to ensure smooth, safe, and efficient operations. Fluency in English is essential; Dutch or other languages are a plus.

Qualifications

• Fluent in English; Dutch or additional languages a plus.
• Experience in a (4/5-star) hotel setting.
• Proficient with Opera PMS, Microsoft Office, and daily hotel operations.

Responsibilities

• Oversee the daily operations of the Front Office team to ensure seamless five-star service and set a positive example for guest relations.
• Uphold the highest hospitality standards for VIPs, IHG One Rewards members, and repeat guests in line with brand expectations.
• Handle complaints, settle disputes, and resolve grievances; negotiate with others when needed.
• Perform Front Desk duties and run shifts when necessary.
• Monitor occupancy, room rates, and revenue performance; take action to optimize results and ensure accurate reporting.
• Develop new revenue and guest-satisfaction ideas with a focus on permanent improvement.
• Maintain clear communication with Housekeeping, Reservations, Sales, and other teams to ensure guest satisfaction and operational efficiency.
• Recruit, coach, and inspire the Front Office team; implement training plans and conduct regular meetings.
• Contribute to the hotel’s strategy and marketing plans; prepare the departmental budget with the Director of Rooms and provide leadership with KPI insights.
• Ensure Front Office operations meet high safety, grooming, hygiene, and service standards.

Skills

Leadership

Guest relations

English fluency

Tools

Opera PMS

Microsoft Office

Job description

Front Office Manager – Amstel Hotel

For more than 150 years, the Amstel Hotel has stood as a symbol of elegance, excellence, and timeless hospitality. We are proud to welcome guests with warmth, authenticity, and impeccable service, qualities that start at our Front Office.

We are now looking for a confident, experienced, and service-driven Front Office Manager to lead this essential department. As a leader in Amsterdam’s most iconic hotel, you will be responsible for ensuring every arrival feels like a homecoming and every guest leaves with unforgettable memories while leading a team of passionate individuals.

Lead with Purpose

• Oversee the daily operations of the Front Office team to ensure seamless, five-star service at all times. Sets a positive example for guest relations.

Deliver Guest Excellence

• Uphold the highest standards of hospitality, giving VIPs, IHG One Rewards members, and repeat guests the special attention they deserve in line with LQA and brand expectations.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Performs all duties at the Front Desk and runs shifts if necessary.

Drive Results

• Monitor occupancy, room rates, and revenue performance, taking action to optimize results while ensuring compliance with credit policies and accurate reporting.
• Develops new revenue and guests’ satisfaction ideas, considering the basis of permanent improvement.

Collaborate Across Departments

• Maintain clear communication with Housekeeping, Reservations, Sales, and other teams to ensure guest satisfaction and operational efficiency.

Empower and Develop Your Team

• Recruit, coach, and inspire the Front Office team, implementing training plans and conducting regular meetings to maintain excellence in service and team culture.

Support Strategy and Reporting

• Contribute to the hotel’s strategic and marketing plans, prepare the departmental budget together with the Director of Rooms and provide leadership with key performance insights.

Champion Safety and Standards

• Ensure Front Office operations meet the highest standards in safety, grooming, hygiene, and service consistency.

Who You Are

• A confident and inspiring leader with a heart for hospitality and people.
• A natural communicator with a positive, proactive attitude.
• Detail-oriented and driven to exceed guest expectations.
• Fluent in English (Dutch or additional languages are a plus).
• Skilled in Opera PMS, Microsoft Office, and daily hotel operations.
• Experience in a (4/5-star) hotel setting.

Why the Amstel Hotel

• Inspiring Work Environment: Join a supportive and dedicated leadership team in a hotel where history, elegance, and innovation go hand in hand.
• Travel Benefits: Receive travel allowance for commutes over 5 km.
• Global Hotel Discounts: Enjoy IHG employee rates at 6500+ hotels worldwide.
• Local Perks: Get 50% off food and drinks at 16 luxury hotels in Amsterdam with our F&B Discount Card.
• Personalised Support: Receive tailored guidance to help you thrive in your role and grow within IHG.

We exclusively consider candidates eligible to work within the Netherlands / EU.