FRONT OFFICE & HOUSEKEEPING MANAGER

Leonardo Hotels; Amsterdam; On-site; EUR 47,000 - 60,000; Full time

Benefits offered by this job

Travel allowance

Overtime paid or time off

Training opportunities

Career growth opportunities

Hotel stays discount

Employee experiences (overnight stay)

Job summary

NYX Hotel Amsterdam is seeking a Front Office & Housekeeping Manager to lead two dynamic teams and ensure a seamless guest journey from arrival to departure. You will act as a city expert, sharing Amsterdam’s best-kept secrets and building partnerships with museums, restaurants, and cultural hotspots to enrich guest experiences.

You will craft memorable guest journeys, uphold top cleanliness standards, and collaborate with cross-functional teams to deliver a bold, warm NYX experience.

Qualifications

• 2–4 years in Front Office, Guest Relations, or Housekeeping, including at least 1 year in a leadership role.
• Fluent in English; Dutch is a strong advantage; additional languages welcome.

Responsibilities

• Lead Front Office & Housekeeping Teams – manage two dynamic teams and ensure a seamless guest experience.
• City Expert – share Amsterdam insights with guests and inspire the team with local discoveries.
• Create Memorable Guest Journeys – personalize recommendations and craft unique NYX Moments.
• Quality & Cleanliness Champion – uphold high standards of cleanliness and presentation in guest rooms and public areas.
• Partner with Local Gems – build relationships with museums, restaurants, and cultural hotspots for exclusive guest experiences.
• Oversee daily operations – check-in/out, guest communications, room readiness, housekeeping planning and service delivery.
• Brand Ambassador – reflect NYX personality: bold, creative, spirited, and warm.
• Guest Feedback & Continuous Improvement – monitor satisfaction and translate insights into improvements.

Skills

Leadership

Guest relations

Communication

Amsterdam knowledge

Job description

As our Front Office & Housekeeping Manager, you are the face of the Front Office and the driving force behind the quality and presentation of our guest rooms. Your mission is to ensure every guest experiences Amsterdam like a local: authentic, surprising, per-sonal, and unforgettable.

From arrival to departure, you create a seamless and memorable guest journey together with your teams. You lead both the Front Office and Housekeeping departments with energy, empathy, and attention to detail, ensuring service, quality, and cleanliness standards consistently reflect the NYX brand.

ABOUT NYX

NYX Hotel Amsterdam is more than just a place to sleep. It is a creative hub where art, music, and lifestyle come together. But our real magic lies in our connection to the city. Amsterdam is our stage, and we want every guest to feel it: the hidden cafés, the galleries you won't find anywhere else, and the places where locals truly spend their time.

WHAT WILL YOU DO?

• Lead Front Office & Housekeeping Teams – Manage two dynamic teams and ensure a seamless guest experience, from a warm welcome to a perfectly prepared room.
• City Expert – You know Amsterdam better than anyone, from hidden courtyards and underground clubs to emerging designers and the city's best late-night food spots. You actively share your knowledge with guests and inspire your team to do the same.
• Create Memorable Guest Journeys – Ensure every guest feels seen, heard, and pleasantly surprised. Personalize recommendations and create unique “NYX Mo-ments”.
• Quality & Cleanliness Champion – Maintain the highest standards of cleanliness, presentation, and upkeep across guest rooms and public areas.
• Partner with Local Gems – Build relationships with museums, restaurants, concept stores, and cultural hotspots to offer guests exclusive recommendations, deals, and ex-periences.
• Operational Excellence – Oversee the daily operation, including check-in, check-out, guest communication, room readiness, housekeeping planning, and service delivery.
• Brand Ambassador – Ensure that every guest interaction and hotel experience re-flects the NYX personality: bold, creative, spirited, and warm.
• Guest Feedback & Continuous Improvement – Monitor guest satisfaction, analyse feedback, and translate insights into meaningful improvements.
• Work Cross-Departmentally – Collaborate closely with F&B, Maintenance, Market-ing, and the Experience Team to continuously enhance the overall guest journey.
• Team Development – Coach, motivate, and develop Front Office and Housekeeping team members while fostering a positive, high-performing work environment.

WHO YOU ARE

• Minimum 2 to 4 years of experience in Front Office, Guest Relations, or Housekeeping, including at least 1 year in a leadership role.
• A true Amsterdam enthusiast with a strong knowledge of local hotspots, hidden gems, and cultural highlights.
• A natural storyteller who can inspire guests through enthusiasm and authenticity.
• Strong hospitality leadership skills: empathetic, clear, motivating, and service-ori-ented.
• Well organised, able to remain calm under pressure, and always thinking one step ahead.
• Passionate about creating happiness for guests and delivering exceptional experi-ences.
• Fluent in English. Dutch is a strong advantage; additional languages are welcome.

To be considered for this role, applicants must be an EU citizen or hold a valid work permit for the Netherlands.

WHAT’S IN IT FOR YOU?

• Salary range mentioned is monthly gross and for employees aged 20 and over.
• Travel allowance for commuting distances of 10 kilometers or more.
• Overtime can either be paid out or converted into additional time off.
• Extensive opportunities to attend training courses and further develop yourself.
• Career growth opportunities within the organization.
• Purchase products at a discounted rate, such as an (electric) bicycle or mobile phone, with an average tax benefit of 40% through FiscFree.
• Access to an employee benefits program for hotel stays.
• A unique experience where you can enjoy an overnight stay, including dinner and breakfast, to fully get to know your workplace.

COME SOON TO DRINK COFFEE WITH US!

Let us know if you want to become part of our team! We would like to receive your motivation letter and resume. Questions? Contact the recruitment department: [e-mail]