Front Office Agent Full-time AMSTERDAM 1

Meliá Hotels International; Hoek van Holland; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

My MeliaRewards

My MeliaBenefits

Discounts on Melia properties

Job summary

INNSiDE Front Office Agent at Meliá Hotels International will be the first point of contact for guests, welcoming them warmly and handling check-in/check-out while ensuring a seamless and personalized stay. You will promote services, manage inquiries, and deliver exceptional service with energy and a genuine hospitality mindset.

Ideal candidates are passionate and energetic, with experience handling guest reviews and ideally familiar with Opera Cloud PMS; Melia International experience is a plus

Qualifications

• Experience handling guest reviews.
• Energetic, passionate and guest-focused.
• Familiarity with Opera Cloud PMS is a plus.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Deliver exceptional guest experiences and respond to requests and queries.
• Upsell products and services to guests.
• Oversee stayover activities and maintain high service standards.

Skills

Guest reviews experience

Energetic and passionate attitude

Tools

Opera Cloud PMS

Melia International experience

Job description

“The world is yours with Meliá”

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

What will I be doing?

As an INNSiDE Front Office Agent, you will work alongside a team of passionate individuals providing excellent Service. You will be fully conversant with check-in and check-out procedures with the responsibility to deliver exceptional guest experience by surprising and delighting our guests, whether that’s with your local INNSiDER knowledge and energy, or by organizing a personalized surprise for a special occasion. You will manage the stayover of guests of the hotel.

As the first point of contact for the hotel you will welcome our guests with a smile from the moment they enter our doors. You will ensure excellent customer service for all guests through being effective, efficient, courteous and friendly at all times. You will be responsible for managing the first impressions of our guests. You will be an ambassador for excellent service, dealing efficiently with all requests and queries from guests face to face or over the telephone whilst maintaining the highest levels of service standards, and proactively promoting sales through upsells and excellent knowledge of our products and services.

What are we looking for?

Passionate and energetic individuals

Previous experience with answering guest reviews

Ideally experience with Opera Cloud PMS

Preferable Someone With Melia International Experience (not Required)

What benefits do we have for you?

If you love to travel, Melia Hotels International is the place to work. We have excellent discounts through our global My MeliaRewards program for you, your family, and friends.

At Melia the protagonist is you! You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries!

Meliá Hotels International has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.

Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is Towards a sustainable future, from a responsible present. Thanks to al our collaborators, we make it possible.

If you want to be “Very Inspiring People”, follow us on:

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR