Front Office Agent

IHG; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Travel allowance for commuting >5 km

Alleo rewards (gym or shopping credits

Employee discount on IHG hotels

50% F&B discount at partner hotels in/

Personalized development support

Job summary

The Amstel Hotel in Amsterdam seeks guest-facing colleagues to deliver warm, courteous service at check-in and check-out, ensuring every guest feels valued and at home in a luxury setting.

You will assist with room-type requests, provide accurate information about hotel facilities, and help create memorable luxury experiences for our guests, including night shifts and adherence to hotel standards.

Qualifications

• Guest service orientation is essential for check-in/check-out duties.
• Ability to assist with room-type requests and provide accurate information about facilities.
• Experience with luxury hospitality is a plus.
• Night shift availability is required per schedule.

Responsibilities

• Ensure guests receive a warm welcome and courteous check-in/out.
• Assign rooms according to requested type and rate.
• Create memorable luxury experiences for guests.
• Work according to hotel standards and schedule, including night shifts.
• Attend to guest enquiries or complaints promptly, escalating to management when needed.
• Provide accurate information about hotel facilities.

Skills

Teamplayer

Hospitality passion

Accurate

Motivated

Creative

Positive attitude

Good communication

English language

Dutch language

Tools

Opera

Job description

This is our history, belong to our future

A home to belong. And that has been this way for over 150 years. The first five-star hotel of Amsterdam opened her doors in 1867. Designed by Samuel Sarphati, it took exactly one year to build the hotel. From that moment forward, she has always been known for her rich history of genuine hospitality and royal service. Our brilliant colleagues have always been part of that luxurious journey. Not only a home away from home for our guests but a home to belong for our colleagues.

A LITTLE TASTE OF YOUR DAY TO DAY:

• Ensures that all guests receive a warm welcome and courteous welcome upon check-in and check-out
• Ensures the guests are assigned to the type of room requested in accordance with the room rate
• Creates memorable luxury experiences for our guests.
• Works according to the hotel standards and according to schedule, inclusive of night shifts
• Attends to guest enquiries, request or complaints in an efficient and courteous manner, referring to management whenever necessary
• Provides accurate information to guest enquiries related to hotel facilities

CANDIDATE PROFILE

• Teamplayer
• Knowledge or passion for luxury and hospitality
• Accurate
• Motivated
• Creative
• Positive attitude
• Good communication skills
• Good command English language, Dutch is beneficial
• Experience with Opera is an advantage

WHAT DO WE OFFER

Working at The Amstel Hotel in Amsterdam is accompanied by brilliant working conditions:

• A pleasant and collegial working environment in which own initiative is appreciated
• Travel allowance for a commuting distance of more than 5 km
• When you join us, you'll have access to Alleo. You can choose whether to go for a discount on your gym membership or vouchers for your favorite online store. The choice is entirely up to you. We also use Alleo to recognize your efforts. If you take over a shift or earn a little extra appreciation, you'll receive extra money in the Alleo app that you can spend on something that suits you.
• Employee discount on the worldwide 6500+ hotels of InterContinental Hotels Group
• 50% discount on the F&B at 20 partner hotels in Amsterdam with the F&B Discount Card
• Personalized support that matches your ambitions so that you can make a great start, be involved, and grow.

We exclusively consider responses from candidates who possess eligibility to work within the Netherlands / EU.