French-Speaking Product Adoption Strategist

Lightspeed; Amsterdam; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Lightspeed equity scheme

Health & Wellness Credit

Mental Health Support through Modern H

PX benefit—work from anywhere 60 days/

Volunteer time off

Job summary

Lightspeed in Amsterdam is seeking a Product Adoption Strategist (Human-Led & Interactive focus) to own adoption strategy and run programs that accelerate value realization for our features and markets. You will design sessions, facilitate workshops, and align with product, marketing, data, and onboarding teams to deliver measurable impact.

You will identify underutilized areas, build coaching playbooks, and conduct live deep-dives to surface insights.

Qualifications

• 3–5 years of experience in Customer Success Management, Product Training, Consultative Customer Enablement, Implementation Consultant, or similar roles in a B2B SaaS environment.
• Be fluent in English and professionally proficient in French or German.
• Experience translating product features into business outcomes and developing interactive workshops or coaching programs that solve customer friction points.
• Experience gathering qualitative customer feedback from live interactions and turning it into actionable recommendations for product, onboarding, or adoption improvements.
• Strong facilitation and communication skills, with the ability to teach complex workflows in a simple, consultative way.

Responsibilities

• Own end-to-end human-led adoption programs for a specific feature or market, including strategy, session design, facilitation, follow-up, and performance for 1-to-many and 1-to-1 programs.
• Identify underutilised product areas and customer segments and translate adoption opportunities into scalable human-led initiatives such as clinics, masterclasses, and peer roundtables to supplement tech driven journeys.
• Build proactive repeatable coaching playbooks for high-value or at-risk accounts with low feature penetration, delivering targeted and consultative optimisation support.
• Conduct live qualitative deep-dives to understand the psychological or workflow barriers to adoption and map those insights back to core customer personas.
• Partner with Product, Product Marketing, Data, Education, Launch and Account management to create a cross functional customer journey that aligns with product priorities, merchant needs, and operational realities.

Skills

Fluent English

French proficiency

German proficiency

Facilitation

Communication

Job description

Lightspeed in Amsterdam is seeking a Product Adoption Strategist (Human-Led & Interactive focus) to own adoption strategy and run programs that accelerate value realization for our features and markets. You will design sessions, facilitate workshops, and align with product, marketing, data, and onboarding teams to deliver measurable impact.

You will identify underutilized areas, build coaching playbooks, and conduct live deep-dives to surface insights.