French-Speaking Partner Success Manager (EMEA)

N-able; Utrecht; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare stipend

Paid time off

Volunteer days

ESPP

Pension

Fundraising opportunities

Learning program

Hybrid work model

Job summary

N-able is seeking a Customer Success Manager to help define and scale a distributor-led model across EMEA. You will partner with distributors, MSPs, Sales, and internal stakeholders to drive customer value, retention, and growth in a fast-growing SaaS environment.

You’ll work hybrid in Utrecht, three days in the office and two days remote, with a focus on French-speaking markets and strong English communication to align partner goals with measurable outcomes.

Qualifications

• Native or fluent French and strong English communication.
• Experience in Customer Success, Account Management, Partner Management, Sales, or a similar role.
• Commercial mindset with ability to build relationships and drive growth.
• Experience managing a large portfolio and balancing priorities.
• Strong organization, prioritization, and stakeholder management skills.
• A consultative approach to show value and solve challenges.
• Experience in SaaS/MSP/partner ecosystems is a plus.

Responsibilities

• Manage a portfolio of 80–100 partner accounts across your assigned market.
• Build trusted relationships with distributors and MSP partners, acting as a key contact for success, adoption, and growth.
• Drive retention, customer value, product adoption, and long-term partner engagement.
• Identify expansion opportunities and collaborate with Sales, Distribution, and internal stakeholders.
• Lead business reviews and strategic customer conversations connecting partner goals with measurable outcomes.
• Gather and relay customer and partner insights to internal stakeholders to improve processes and experience.
• Help define best practices for a distributor-led Customer Success model across EMEA.

Skills

French fluency

English

Customer Success

Account Management

Partner Management

Sales

Relationship Building

Job description

N-able is seeking a Customer Success Manager to help define and scale a distributor-led model across EMEA. You will partner with distributors, MSPs, Sales, and internal stakeholders to drive customer value, retention, and growth in a fast-growing SaaS environment.

You’ll work hybrid in Utrecht, three days in the office and two days remote, with a focus on French-speaking markets and strong English communication to align partner goals with measurable outcomes.