Customer Success Manager - French Speaking

N-able; Utrecht; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare stipend

Paid time off

Volunteer days

ESPP

Pension

Fundraising opportunities

Learning program

Hybrid work model

Job summary

N-able is seeking a Customer Success Manager to help define and scale a distributor-led model across EMEA. You will partner with distributors, MSPs, Sales, and internal stakeholders to drive customer value, retention, and growth in a fast-growing SaaS environment.

You’ll work hybrid in Utrecht, three days in the office and two days remote, with a focus on French-speaking markets and strong English communication to align partner goals with measurable outcomes.

Qualifications

• Native or fluent French and strong English communication.
• Experience in Customer Success, Account Management, Partner Management, Sales, or a similar role.
• Commercial mindset with ability to build relationships and drive growth.
• Experience managing a large portfolio and balancing priorities.
• Strong organization, prioritization, and stakeholder management skills.
• A consultative approach to show value and solve challenges.
• Experience in SaaS/MSP/partner ecosystems is a plus.

Responsibilities

• Manage a portfolio of 80–100 partner accounts across your assigned market.
• Build trusted relationships with distributors and MSP partners, acting as a key contact for success, adoption, and growth.
• Drive retention, customer value, product adoption, and long-term partner engagement.
• Identify expansion opportunities and collaborate with Sales, Distribution, and internal stakeholders.
• Lead business reviews and strategic customer conversations connecting partner goals with measurable outcomes.
• Gather and relay customer and partner insights to internal stakeholders to improve processes and experience.
• Help define best practices for a distributor-led Customer Success model across EMEA.

Skills

French fluency

English

Customer Success

Account Management

Partner Management

Sales

Relationship Building

Job description

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

This is a fantastic opportunity to join N-able at an exciting stage as we build a new distributor-led Customer Success model across key EMEA markets. As a Customer Success Manager, you will play a meaningful role in shaping a strategic initiative from the ground up supporting distributor and MSP partner relationships, driving customer value, retention, and growth, and helping define best practices that can scale across the region.

You will work closely with distributors, MSP partners, Sales, Customer Success, and internal stakeholders to ensure partners have the guidance, engagement, and support they need to achieve measurable business outcomes. It is a chance to make a real impact in markets with strong growth potential while gaining valuable exposure to SaaS, MSPs, channel partnerships, and commercial growth strategies.

This role is hybrid (minimum 3 days per week in our Utrecht office, and 2 days from home).

We are looking for native or fluent (C1) French-speaking candidates.

What You’ll Do

• Manage a portfolio of 80–100 partner accounts across your assigned market.
• Build trusted relationships with distributors and MSP partners, acting as a key point of contact for success, adoption, and growth.
• Drive retention, customer value, product adoption, and long-term partner engagement.
• Identify expansion opportunities and collaborate closely with Sales, Distribution, and internal stakeholders.
• Lead business reviews and strategic customer conversations that connect partner goals with measurable outcomes.
• Gather and relay customer and partner insights to internal stakeholders to support the continuous improvement of processes, and the overall experience.
• Help define best practices for a new distributor-led Customer Success model across EMEA.

What You’ll Bring

• Native or fluent French and strong English communication skills.
• Experience in Customer Success, Account Management, Partner Management, Sales, or a similar customer-facing commercial role.
• A commercial mindset, with confidence building relationships, identifying growth opportunities, and helping partners achieve business outcomes.
• Experience managing a large portfolio of accounts while balancing priorities and stakeholder needs.
• Strong organization, prioritization, communication, and stakeholder management skills.
• A consultative approach that helps customers and partners understand value, solve challenges, and succeed.
• Experience in SaaS, software, MSP, channel, distributor, or partner ecosystem environments would be a plus.

Purple Perks

• Monthly stipend towards individual healthcare policy
• Generous PTO, sick leave and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – our hybrid working model based on trust and flexibility

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.