Free People Sales Assistant (12 Hours) - Keizersgracht, Amsterdam, nl

URBN Urban Outfitters, Inc.; Amsterdam; On-site; EUR 17,000 - 24,000; Full time

Job summary

URBN in Amsterdam seeks a friendly, energetic sales associate to deliver the Free People experience. You will greet customers, present products and assist with fittings while upholding store standards and loss prevention.

Based at Keizergracht 359-361, you will build relationships, offer timely assistance, and ensure accurate checkout processes with a positive, service-focused attitude across nights, weekends and holidays.

Qualifications

• Energy and happiness that is contagious to your friends, family, and everyone around you.
• Builds relationships naturally, embraces individuality and diversity.
• Exhibits clear verbal communication skills.
• Ability to thrive in a fast paced, rapidly evolving environment.
• Heart and soul for the FP brand.
• Experience being a team player.

Responsibilities

• Exceed the customer's service expectations by meeting the following responsibilities.
• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer's needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.
• Also may include: ensure a positive final impression of customer care at the cash wrap.

Skills

Energetic

People skills

Clear communication

Team player

Flexible hours

Eager to learn

Job description

Location

This position is located at Keizergracht 359-361, Amsterdam, , TBD Netherlands

Pay Range

This will be determined by specific criteria including skills, certifications and years of experience.

EUR €14.71 - EUR €14.71 /Hr.

Role Summary

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

What You'll Be Doing

Expectations

• Exceed the customer's service expectations by meeting the following responsibilities:


• Build genuine relationships with customers.


• Greet all customers upon entering the store.


• Offer to hold items for the customer at the cash wrap or in the fitting room.


• Determine the customer's needs and offer suggestions and alternatives.


• Utilize all customer care resources.


• Offer to locate out of stock product from direct or from another store.


• Assist in maintaining store merchandising and operational standards.


• Uphold all company policy and procedures.


• Maintain a high level of awareness and concern for Loss Prevention.


• Facilitate the zones of the floor based on business needs.

Also may include:

• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:


• Comment on items purchased.


• Inquire if their purchase is a gift that will need to be wrapped.


• Request the customer's zip code or email address.


• Ring transactions efficiently - issue a receipt.


• Compare signatures on back of card and on the POS Screen.


• Demonstrate knowledge of return policy.


• Practice proper phone etiquette.


• Perform all register functions.


• Train new stylists on Register University.


• Maintain cash wrap organization, cleanliness and restock.

What You'll Need

• Energy and happiness that is contagious to your friends, family, and everyone around you


• Builds relationships naturally, embraces individuality and diversity


• Exhibits clear verbal communication skills


• Ability to thrive in a fast paced, rapidly evolving environment


• Heart and soul for the FP brand


• Experience being a team player


• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays


• Eagerness to learn and grow within the organization

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.