Free People Sales Assistant (12 Hours) - Keizersgracht, Amsterdam, NL

URBN Urban Outfitters, Inc.; Amsterdam; Hybrid; EUR 17,000 - 24,000; Full time

Job summary

URBN Urban Outfitters, Inc. in Amsterdam is seeking a dedicated sales associate to create a unique customer experience and uphold store operations. You will greet customers, assist with product selection and ensure efficient checkout and wrap services.

The role emphasizes relationship-building, brand passion, teamwork, and flexibility to work nights, weekends, and holidays in a fast-paced FP environment.

Qualifications

• Energy and happiness that is contagious to customers and staff.
• Ability to build relationships and communicate clearly in a fast-paced retail environment.
• Team-oriented mindset with flexibility to work nights, weekends and holidays.

Responsibilities

• Greet customers and build genuine relationships to drive sales.
• Assist in locating products and offering alternatives to meet customer needs.
• Maintain store merchandising, cleanliness and loss-prevention standards.
• Operate register and handle transactions efficiently, including gift options and wrap requests.
• Support in training new staff on register procedures and store policies.

Skills

Energy

Relationship building

Verbal communication

Team player

Brand passion

Flexibility

Job description

Location

This position is located at Keizergracht 359-361, Amsterdam, , TBD Netherlands

Pay Range This will be determined by specific criteria including skills, certifications and years of experience.

EUR €14.71 - EUR €14.71 /Hr.

Role Summary

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

What You'll Be Doing

Expectations

• Exceed the customer's service expectations by meeting the following responsibilities:
• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer's needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.

Also may include:

• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
• Comment on items purchased.
• Inquire if their purchase is a gift that will need to be wrapped.
• Request the customer's zip code or email address.
• Ring transactions efficiently – issue a receipt.
• Compare signatures on back of card and on the POS Screen.
• Demonstrate knowledge of return policy.
• Practice proper phone etiquette.
• Perform all register functions.
• Train new stylists on Register University.
• Maintain cash wrap organization, cleanliness and restock.

#FreePeople

What You'll Need

• Energy and happiness that is contagious to your friends, family, and everyone around you
• Builds relationships naturally, embraces individuality and diversity
• Exhibits clear verbal communication skills
• Ability to thrive in a fast paced, rapidly evolving environment
• Heart and soul for the FP brand
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

#FreePeople

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.