Fraud Investigation Support(Dutch)

Us3 Ltd; Utrecht; Hybrid; EUR 17,000 - 28,000; Part time

Job summary

Us3 Ltd is seeking a part-time Fraud Support Associate in the Netherlands. You will support fraud monitoring teams, process alerts, and handle customer calls related to fraud cases from a remote setup with monthly Utrecht office visits.

The role emphasizes accurate record-keeping, professional communication on sensitive matters, and collaboration with analysts to advance investigations.

Qualifications

• Fluent Dutch written and spoken.
• Experience handling inbound and outbound customer calls.
• Availability for 16 hours per week, including at least one evening and one weekend day.
• Strong communication and administrative skills.
• Interest in fraud investigation, fraud prevention or financial crime.
• Willingness to work remotely with office attendance in Utrecht approximately once per month.

Responsibilities

• Support fraud monitoring and investigation teams with day-to-day activities.
• Process fraud alerts, customer records and administrative requests.
• Handle inbound and outbound customer calls related to fraud cases.
• Assist fraud analysts with investigations and case management.
• Maintain accurate records and documentation.
• Communicate professionally with customers regarding sensitive fraud-related matters.

Skills

Dutch language proficiency

Inbound/outbound calls

Communication skills

Administrative skills

Fraud/financial crime interest

Remote with monthly Utrecht attendance

Job description

• Support fraud monitoring and investigation teams with day-to-day activities.
• Process fraud alerts, customer records and administrative requests.
• Handle inbound and outbound customer calls related to fraud cases.
• Assist fraud analysts with investigations and case management.
• Maintain accurate records and documentation.
• Communicate professionally with customers regarding sensitive fraud-related matters.

Mandatory Requirements

• Fluent Dutch, both written and spoken.
• Experience handling inbound and outbound customer calls.
• Availability for 16 hours per week, including at least one evening and one weekend day.
• Strong communication and administrative skills.
• Interest in fraud investigation, fraud prevention or financial crime.
• Willingness to work remotely with office attendance in Utrecht approximately once per month.