Forwarder Air Freight

DSV Road GmbH; Oude Meer; On-site; EUR 33,480 - 44,640; Full time

Benefits offered by this job

28 vacation days

5% bonus

8% holiday allowance

Favorable pension scheme

DSV Academy training

Bike plan

Fiscfree program for shopping and sports clubs

Job summary

DSV Air & Sea SAU in Schiphol is seeking a Forwarder Air Freight to manage time-critical shipments and ensure high customer satisfaction. The ideal candidate will process orders and maintain communication with carriers, facilitating efficient transport solutions.

Qualifications include HBO-level education, strong communication skills, and a customer-focused attitude. A competitive salary range of €3,000 - €4,000 gross per month is offered, along with a hybrid working model and various benefits.

Qualifications

• Ability to process incoming orders and convert them into export shipments.
• Previous experience in air freight is beneficial but not required.
• Strong communication skills and customer focus.

Responsibilities

• Convert customer requests into effective transport solutions.
• Maintain contact with carriers and keep customers informed.
• Involve in invoicing shipments and cost control.

Skills

Communication skills

Commercial skills

Customer-focused

Persistence

Fluency in English

Knowledge of Dutch

Education

HBO-level education or equivalent

Job description

Job Req Number: 109712
Time Type: Full Time

Move forward as Forwarder Air Freight at DSV in Schiphol

Ready for a new challenge? If you have a winning mentality, enjoy flexibility, value team spirit, and do not mind the occasional sporty activity, then we are looking for you! Experience in air freight is a plus but not required. We will teach you the trade from A to Z. So, forwarder let’s boost your career! Here with us, at DSV.

You get it done

Whether you already have experience in air freight or are completely new to the field, we will train you to efficiently manage time-critical shipments. You will learn how to navigate between carriers, agencies, and airlines, and develop the insight to consistently deliver the optimal transport solution. In this way, you will quickly grow into a valued professional within our team and contribute to the high customer satisfaction of our key accounts: You’re on it.

How you do this? You convert customer requests into effective transport solutions and accurately record them in our systems. You maintain contact with carriers and keep customers informed about the progress of their shipments. Additionally, you will be involved in the correct invoicing of shipments, cost control and you strive for success to ensure high KPI quality. As the main point of contact for our key accounts, you are the reliable professional who ensures a smooth and efficient transport flow.

• processing incoming orders and converting them into export shipments;
• invoicing the dossiers, shipments and handling of the associated cost control;
• coordinating with airlines, carriers, and DSV divisions to schedule shipments;
• monitoring booked shipments and ensuring a smooth transport process;
• updating customers on their shipments via phone and email;
• tracking agreed customer arrangements and established KPIs and keeping customers periodically informed of achieved results.

Your team stands out within DSV by its practical work approach and strong collaboration. The team consists of four colleagues who actively support each other and achieve success together. Teamwork is at the heart of everything we do. We grow together and strengthen each other in everything we undertake. We move forward. Together.

You bring

• hbo-level education, working and thinking level with good communication, commercial skills;
• previous experience as a freight forwarder, expediter, or air export agent is a plus, but not required, we will train you;
• customer-focused and persistent, thriving in a collaborative team environment;
• motivated, with a sense of humor and an active, sporty attitude;
• fluent in English (spoken and written); knowledge of Dutch is an advantage.

It all counts for this vacancy of forwarder air freight in Schiphol. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

• salary depending on knowledge and experience, ranging from €3,000 – €4,000 gross per month, supplemented with a 5% bonus and 8% holiday allowance;
• 28 vacation days (full-time) to spend with friends and family. We also offer a hybrid working model, both from home and the office;
• a favorable pension scheme, part of which is premium-free, with a 5% personal contribution;
• personal development through our DSV Academy and external training in logistics or other relevant fields;
• and last but not least, extra perks such as our bike plan and the fiscfree program, giving you net benefits for shopping and sports clubs.