First Line Operational Risk Officer

nngroup; Den Haag; On-site; EUR 60,000 - 79,000; Full time

Benefits offered by this job

Thirteenth month

Holiday allowance

Diversity Days

Pension BeFrank

Training opportunities

NS Business Card

Home office allowance

Internet allowance

Job summary

NN Group is seeking a First Line Operational Risk Officer to work closely with the Customer & Digital teams. You will identify, assess and manage risks while keeping customer value and business progress at the center, ensuring a strong control environment as AI and cloud solutions expand.

You will partner with IT, Data & AI, and Security to translate risk topics into practical guidance, enable informed decisions, and support governance of AI and operational risks across digital initiatives.

Qualifications

• Bachelor's or Master's in Business, Risk Management or related field.
• At least two years in Operational Risk / Internal Control / Audit.
• Knowledge of IT risk, cyber risk advantageous.
• Experience with risk assessments and remediation activities.
• Ability to influence stakeholders and communicate clearly.

Responsibilities

• Partner with business, IT, Data & AI and Security teams to strengthen risk management.
• Coordinate and facilitate first-line risk activities within C&D and drive remediation of gaps.
• Translate complex risk topics into practical guidance for teams.
• Advise management on operational, data, outsourcing and AI risks.
• Support AI governance requirements and Responsible AI principles.

Skills

Operational risk

Internal control

Audit support

Regulatory knowledge

Analytical mindset

Stakeholder influence

AI literacy

Collaboration

Tech affinity

Education

Bachelor's or Master’s in Business/Risk Management

Job description

Help Customer & Digital innovate with confidence by enabling responsible AI, strengthening digital resilience and safeguarding customer trust.

Your role:

At Customer & Digital (C&D), we shape the future of NN by developing digital capabilities, modernising our technology landscape, using data and AI responsibly and continuously improving customer journeys. We aim to give customers seamless, secure and personalised experiences.

As a First Line Operational Risk Officer, you help C&D innovate in a controlled and responsible way. You work close to digital delivery, technology, data and AI teams, supporting them to identify, assess and manage risks while keeping customer value and business progress at the centre.

You act as a trusted advisor to management and delivery teams. You translate complex risk topics into practical guidance, helping teams make well-informed decisions and maintain a strong control environment as NN accelerates its use of AI, automation, cloud solutions and digital platforms.

This role matters because digital transformation and AI create significant opportunities, but also introduce risks related to cybersecurity, data protection, operational resilience, model governance, third-party dependencies and regulatory compliance. You help ensure these risks are understood, owned and managed in daily operations.

What you are going to do

• Partner with business, IT, Data & AI and Security teams to strengthen risk management across Customer & Digital
• Coordinate and facilitate the execution of the first-line risk management activities within C&D such as facilitate risk assessments, monitor risk and control effectiveness and drive timely remediation of identified gaps and issues
• Translate complex risk topics into practical advice that enables teams to make informed decisions
• Advise management on operational, data, outsourcing and AI-related risks
• Support the implementation and monitoring of AI governance requirements, Responsible AI principles and emerging regulatory expectations
• Assess risks and controls related to AI models, automated decision-making, data quality and model governance

What we offer you

NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

• Salary between €5,339 and €7,119 based on 36 hours, depending on your knowledge and experience
• 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week and three Diversity Days
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately
• Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
• Allowances for setting up your home office and for internet use

Who you are

• You are an analytical and proactive professional who enjoys working with diverse stakeholders and translating complex technology and risk topics into practical advice. You challenge constructively, build strong relationships and help the business achieve its ambitions safely, efficiently, responsibly and sustainably.
• Bachelor's or Master's degree in Business, Risk Management or a related field
• At least two years of experience in Operational Risk, Internal Control, Audit, or a related discipline. Knowledge of IT Risk, technology risk and/or Cyber risk would be advantageous
• Knowledge of risk management frameworks, governance, internal controls and regulatory environments
• Experience with risk assessments, control testing, issue management and remediation activities
• Experience supporting audits, assurance reviews and regulatory assessments
• A risk and control mindset, combined with technology affinity and AI literacy
• Critical thinking, analytical judgement and the ability to influence stakeholders with clarity and pragmatism
• Execution power, collaboration skills and the ability to keep a strategic perspective while paying attention to operational detail
• Experience working in technology-driven environments and collaborating with IT, Data & AI and Security teams
• Knowledge of AI technologies and concepts, including their opportunities, limitations and associated risks

You will join a role with real impact: close to innovation, digital transformation and responsible AI adoption. You will have the opportunity to work on strategic risk topics, influence decision-makin