First-Line Operational Risk & AI Governance Advisor

NN Personeel B.V.; Den Haag; On-site; EUR 60,000 - 79,000; Full time

Benefits offered by this job

13th month

Holiday allowance

Pension BeFrank

Training budget

NS Business Card

Travel kilometers reimbursement

Home office allowance

Internet use allowance

Job summary

NN Group Netherlands is seeking a First Line Operational Risk Officer within Customer & Digital to support risk management across processes, IT services, AI solutions and change initiatives. You will translate complex risk topics into practical guidance for teams and advise management on operational and AI-related risks.

The role emphasizes governance, regulatory compliance, and collaboration with IT, Data & AI and Security teams to ensure safe digital transformation and a strong control

Qualifications

• Bachelor’s or Master’s degree in Business, Risk Management or related field.
• At least two years of experience in Operational Risk, Internal Control, Audit, or a related discipline.
• Knowledge of IT Risk, technology risk and/or Cyber risk would be advantageous.
• Knowledge of risk management frameworks, governance, internal controls and regulatory environments.
• Experience with risk assessments, control testing, issue management and remediation activities.
• Experience supporting audits, assurance reviews and regulatory assessments.
• A risk and control mindset, combined with technology affinity and AI literacy.
• Critical thinking, analytical judgement and the ability to influence stakeholders with clarity and pragmatism.

Responsibilities

• Identify, assess, monitor and mitigate risks across processes, IT services, AI solutions and change initiatives.
• Enable innovation and digital transformation while ensuring risks are managed effectively, efficiently and with full transparency.
• Partner with business, IT, Data & AI and Security teams to strengthen risk management across Customer & Digital.
• Coordinate and facilitate the execution of the first-line risk management activities within C&D such as risk assessments, monitor risk and control effectiveness and drive remediation.
• Translate complex risk topics into practical advice that enables teams to make informed decisions.
• Advise management on operational, data, outsourcing and AI-related risks.
• Support the implementation and monitoring of AI governance requirements, Responsible AI principles and regulatory expectations.
• Assess risks and controls related to AI models, automated decision-making, data quality and model governance.

Skills

Operational Risk

Internal Control

Audit

Risk Assessments

Issue Management

Remediation

AI literacy

Analytical thinking

Stakeholder influence

Education

Bachelor’s or Master’s degree in Business, Risk Management or related field

Job description

NN Group Netherlands is seeking a First Line Operational Risk Officer within Customer & Digital to support risk management across processes, IT services, AI solutions and change initiatives. You will translate complex risk topics into practical guidance for teams and advise management on operational and AI-related risks.

The role emphasizes governance, regulatory compliance, and collaboration with IT, Data & AI and Security teams to ensure safe digital transformation and a strong control