Field Technical support engineer

CPM Animal Feed & Oilseed Solutions; Zaandam; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

27 vacation days plus 13 ADV days

Excellent pension scheme

Laptop, phone, tablet, and service van

Informal company culture

Job summary

CPM Animal Feed & Oilseed Solutions is seeking a Field Technical Support Engineer in Zaandam, Netherlands. This role involves providing technical support to customers and service staff, diagnosing and resolving machine faults both remotely and on-site, and contributing to improvements in service processes. Ideal candidates should possess strong technical knowledge of industrial machinery and be willing to travel. The position offers a competitive salary, excellent vacation days, and a friendly company culture.

Qualifications

• Strong technical knowledge of industrial machinery and production processes.
• Experience with mechanical, hydraulic, and pneumatic systems is beneficial.
• Willingness to travel is essential.

Responsibilities

• Provide online technical support.
• Diagnose and resolve machine faults remotely and at customer sites.
• Advise on repairs, spare parts, tools, and maintenance solutions.
• Support and coach service technicians and commissioning engineers.
• Perform on-site inspections, testing, and commissioning support.

Skills

Technical knowledge of industrial machinery

Analytical skills

Hands-on approach

Customer-focused

Education

MBO+ level technical education or equivalent

Job description

About CPM

CPM supplies process equipment for the animal feed, biomass, oilseed, and waste processing industries — from design through to production and everything in between. We do this in close collaboration with our colleagues in the United States and Asia. In addition, we work worldwide with agents and mill builders. We have an extensive knowledge platform in the field of processing technologies, enabling us to continuously develop and innovate. At CPM, no two days are the same, and we are proud of our dedicated and passionate employees.

The Role

As a Field Technical Support Engineer, you support customers, service technicians, and commissioning engineers with diagnosing and resolving technical issues on CPM machines and production lines. You work in the office, remotely and on-site, playing a key role in ensuring reliable machine performance and high customer satisfaction.

Key Responsibilities

• Provide online technical support
• Act as the technical point of contact for customers and field service staff
• Diagnose and resolve machine faults remotely and at customer sites
• Advise on repairs, spare parts, tools, and maintenance solutions
• Coordinate service activities with the Service Planner
• Support and coach service technicians and commissioning engineers
• Perform on-site inspections, testing, and commissioning support
• Maintain and share technical documentation and service reports
• Contribute to preventive maintenance, service process improvements, and product enhancements
• Perform service jobs on specialized machines
• Support training activities and knowledge transfer to customers and colleagues

Your Profile

• MBO+ level technical education or equivalent
• Strong technical knowledge of industrial machinery and production processes
• Experience with mechanical, hydraulic, and pneumatic systems is beneficial
• Analytical, hands‑on, and customer-focused
• Willingness to travel is essential

What We Offer

• A competitive salary in line with the market
• 27 vacation days plus 13 ADV (additional leave) days
• Excellent pension scheme
• Laptop, phone, tablet, and a company service van to support you in your work
• An independent and challenging role within an international company
• An informal and friendly company culture with enjoyable team activities and outings