Field Service Engineer

Mpac Group; Wijchen; On-site; EUR 45,000 - 65,000; Full time

Job summary

Mpac Langen is seeking a Field Service Engineer to join our global Service team in Wijchen, the Netherlands. You will install, commission, maintain, troubleshoot, and optimize advanced automation equipment at customer sites worldwide, delivering top-tier service and technical expertise.

This role requires international travel (70-80%), strong hands-on problem solving, and the ability to work with customers, project teams, and internal stakeholders to ensure safe and reliable operation of

Qualifications

• MBO+ or Bachelor's-level education in Mechatronics, Electrical or Mechanical Engineering or related field.
• Experience with mechanical and electrical systems.
• Field service or automation experience is highly desirable.

Responsibilities

• Install and commission new Mpac machinery at customer locations worldwide.
• Perform preventive and corrective maintenance and diagnose faults.
• Support customers on-site and remotely to ensure reliable operation.
• Provide operator training and document service activities and test results.

Skills

Mechatronics

Electrical Engineering

Mechanical Engineering

Field service experience

Travel readiness

Dutch & English

Education

MBO+ or Bachelor's degree

Job description

Travel the world. Solve complex technical challenges. Keep industry-leading automation running.

Location: Wijchen, Netherlands (with global travel)

Department: Service

Travel Requirement: International travel (70-80%)

Are you a hands-on engineer who enjoys combining technology, travel, and customer interaction? Do you thrive when troubleshooting complex equipment, commissioning new machinery, and helping customers get the very best performance from their production lines?

At Mpac Langen, we're looking for a skilled and motivated Field Service Engineer to join our global Service team. This is an exciting opportunity to work with advanced automation and packaging machinery while supporting customers around the world.

If you're looking for a role that offers variety, responsibility, international exposure, and the chance to make a direct impact every day, we'd love to hear from you.

The Role

As a Field Service Engineer, you will be the face of Mpac at customer sites worldwide. You'll install, commission, maintain, troubleshoot, and optimize our equipment while delivering exceptional customer service and technical expertise.

You'll work closely with customers, project teams, and internal stakeholders to ensure machines operate safely, efficiently, and reliably.

What You'll Be Doing

Installation & Commissioning

• Install and commission new Mpac machinery at customer locations worldwide
• Conduct machine testing and validation to ensure performance and compliance
• Execute Internal Factory Acceptance Tests (IFAT) and Site Acceptance Tests (SAT)
• Successfully hand over completed projects to customers

Service & Maintenance

• Perform preventive and corrective maintenance activities
• Diagnose and resolve mechanical and electrical faults
• Support customers both on-site and remotely
• Carry out machine inspections, upgrades, modifications, and overhauls
• Optimize machine performance and reliability

Customer Support

• Act as the primary technical contact during service visits
• Provide training and instruction to operators and maintenance teams
• Build strong customer relationships through professional service delivery
• Identify opportunities for technical improvements and additional support requirements

Reporting & Communication

• Complete service and inspection reports accurately and professionally
• Communicate project progress, technical findings, and recommendations to internal teams
• Maintain accurate time registration and expense reporting
• Ensure compliance with safety, quality, and company procedures

What We're Looking For

Qualifications & Experience

• MBO+ or Bachelor's-level education in:
• Mechatronics
• Electrical Engineering
• Mechanical Engineering
• Or a related technical discipline
• Experience working with mechanical and electrical systems
• Previous experience in field service, machine building, manufacturing, automation, or industrial equipment is highly desirable
• Strong troubleshooting and fault-finding capabilities
• Ability to read and interpret technical documentation and drawings

Skills & Attributes

• Customer-focused and service-oriented mindset
• Strong communication skills
• Independent and self-motivated approach
• Flexible and adaptable to changing priorities
• Analytical problem-solving ability
• Comfortable working under pressure and meeting deadlines
• Fluent in Dutch and English, both written and spoken
• Willingness and enthusiasm to travel internationally (approximately 70-80% of the time)

What Makes You Successful?

You enjoy taking ownership of problems and seeing solutions through to completion. Whether you're commissioning a new machine in Europe, troubleshooting an issue in North America, or delivering operator training in Asia, you bring professionalism, technical expertise, and a strong customer focus to every assignment.

You are:

• Technically curious and hands-on
• A confident problem solver
• Customer-focused and relationship-driven
• Comfortable working independently
• Flexible and adaptable in an international environment
• Committed to quality, safety, and continuous improvement

Why Join Mpac Langen?

At Mpac, you'll become part of a global organization delivering innovative automation and packaging solutions to leading companies around the world.

We offer:

• International travel and exposure to global customers
• Diverse and technically challenging projects
• Opportunities for career growth and professional development
• A supportive and collaborative team environment
• Continuous learning and technical training
• The chance to work with advanced automation and packaging technologies
• A role where no two days are the same

Ready for Your Next Adventure?

If you're passionate about technology, enjoy solving complex challenges, and want to build a career that combines engineering expertise with international travel, we'd love to hear from you.