Desktop Technician - Level I

CPM

Zaandam

On-site

EUR 30,000 - 50,000

Full time

14 days+

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Benefits offered by this job

27 vakantiedagen plus 13 ATV dagen

Uitstekend pensioenplan

Volledige vergoeding van onkosten

Dynamische rol met groeimogelijkheden

Leuke bedrijfscultuur met teamuitjes

Job summary

Een dynamische rol binnen een internationaal bedrijf dat technische ondersteuning biedt aan eindgebruikers. In deze functie ben je verantwoordelijk voor het beheer van computerhardware en -software, het oplossen van problemen, en het bieden van begeleiding aan gebruikers. Je werkt samen met verschillende teams om projecten te ondersteunen en zorgt ervoor dat systemen veilig en efficiënt functioneren. Met een cultuur die gericht is op samenwerking en groei, biedt deze organisatie een stimulerende omgeving waar je kunt bijdragen aan belangrijke technologische oplossingen. Dit is een geweldige kans voor iemand die graag in een snel veranderende omgeving werkt en zijn of haar vaardigheden verder wil ontwikkelen.

Qualifications

MBO of Associate degree vereist in IT of gerelateerde velden.
Uitstekende diagnose- en probleemoplossende vaardigheden zijn nodig.

Responsibilities

Verstrek technische ondersteuning aan eindgebruikers en los problemen op.
Beheer gebruikersaccounts en zorg voor netwerkbeveiliging.

Skills

Diagnoseproblemen oplossen

Communicatievaardigheden

Probleemoplossend vermogen

Multitasking

Kennis van MS Office

Education

Secundair beroepsonderwijs (MBO)

Associate degree in Computer Science

Tools

Azure 365 Admin Center

Remote Desktop

VPN

Job description

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About CPM Europe

CPM designs, manufactures, and supplies both complete systems and standalone production units, and is a leading provider of process equipment and engineered solutions for the oilseed, animal feed, and bioenergy markets. The extensive range of machinery including milling systems, conditioning systems and pellet presses are used for processing bulk materials in the biomass industry, the production of animal feed, waste recycling and energy generation - all global industries that are growing strongly.

CPM is a highly successful organization in a niche market. The culture of the company can be described as international, specialized, fun, ambitious and passionate.

The Desktop Level I position is responsible for providing technical support to end-users, ensuring the smooth operation of computer systems, and assisting with various IT-related tasks. This role requires an understanding of computer hardware, software, and networking concepts.

Key Responsibilities - What will you do?:

Technical Support: Respond to user inquiries, diagnose problems, manage computers and assist users with setting up their computers and necessary peripheral devices (printers, docking stations, monitors, mice, keyboards, headsets, etc.).
Hardware and Software Maintenance: Check computer hardware to ensure functionality. Install and configure appropriate software according to specifications.
User Account Management: Set up new user accounts and profiles. Add/Disable/Modify users in Active Directory (AD) and Office 365 following CPM workflows.
Security and Privacy: Ensure the security and privacy of networks and computer systems. Monitor and update license usage.
Troubleshooting: Perform hardware troubleshooting to diagnose and resolve problems (repair or replace parts, installing drivers, etc.). Windows troubleshooting and resolving most common OS issues.
Documentation and Training: Provide orientation and guidance to users on how to operate new software and computer equipment. Create and maintain documentation for IT policies, procedures, and user guides.
Project Assistance: Assist with site assessments and acquisitions by gathering, identifying, and documenting information at new acquisition sites. Manage projects affecting single sites with assistance, including communications with local site leaders.

Duties and Essential Job Functions:

Must be able to work full time onsite; this is not a remote position.
Monitor support tickets via software and escalate support tickets.
Answer Technical Support phone calls.
Ask customers targeted questions to quickly understand the root of the problem.
Work with Azure 365 Admin Center / Exchange Admin Center.
Install and configure appropriate software according to specifications.
Image computers and set up new user accounts and profiles.
Ensure security and privacy of networks and computer systems.
Provide guidance to users on how to operate software and computer equipment.
Perform troubleshooting to diagnose and resolve problems.
Assist with writing documentation on technical subjects both for the IT team to use as references as well as for end users.
Assist with replacing old IT equipment on a regular basis.
Assist the Infrastructure and Applications teams with projects as needed.
Minimal international travel, less than 10%.

Job Requirements - What do you need?

Secondary vocational education (MBO) or a minimum of an Associate degree from an accredited college in the field(s) of: Computer Science, Informational Technology or Management Information Systems.
Knowledge of MS Office (Word, Excel, Outlook, Teams).
Knowledge of Remote Desktop, VPN and other mobile technologies.
Excellent diagnostic and problem-solving skills.
Excellent communication ability (in Dutch and English preferred).
Must be able to work independently and in a team environment.
Ability to multitask effectively and work in a fast-paced environment.
In depth understanding of diverse computer systems and networks.
Ability to document IT problems and solutions for reference later.
Ability to keep things simple and not overthink certain technical problems that require simple solutions.

Terms of employment - What's in it for you?

27 vacation days plus 13 ATV days (totaling 40 days off per year).
Excellent pension plan, with CPM covering 60% of the contributions.
All out-of-pocket expenses are fully covered.
A dynamic role in an international company, offering opportunities for growth.
A fun company culture with enjoyable outings and team events.

Want to know more?

For more information regarding CPM Europe (www.cpmeurope.nl) or this position, you can contact Giorgia Salone (HR Officer) at [email protected], or +31 (0) 6 2929 2586.

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

Seniority level