Field Services Engineer

Owen Daniels; Maastricht; Hybrid; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

Travel allowance

Laptop, phone and tools kit

Pension and benefits

Job summary

Owen Daniels is seeking an Aftersales Service Engineer for residential energy storage, based in Maastricht. The role combines office work and hands-on field service across the Netherlands, Belgium and parts of Germany, with regional travel to support installers and homeowners.

You will diagnose and resolve issues remotely and on-site, contribute to product quality, and help shape regional service processes as the Benelux hub grows. Fluency in Dutch and English is required.

Qualifications

• 2+ years of experience in technical support, field service, aftersales or commissioning in electrical products such as solar PV, energy storage or inverters.
• Solid understanding of residential PV and battery systems including hybrid inverters and BMS.
• Proficient with LV electrical fault finding, multimeters and diagnostic tools.

Responsibilities

• Provide first and second line technical support for installers, distributors and end users via phone, email, and remote monitoring.
• Carry out on-site troubleshooting, repairs and commissioning support across the Netherlands, Belgium and nearby Germany.
• Manage full RMA and warranty processes with correct documentation.
• Deliver installer training and create technical guides in Dutch and English.
• Log cases and track KPIs to improve service processes as the Benelux hub scales.

Skills

Dutch (Fluent)

English communication

Electrical fault finding

Remote monitoring platforms

CRM / ticketing systems

Education

Electrical qualification (MBO Elektrotechniek or equivalent)

Tools

Remote monitoring platforms

CRM systems

Ticketing systems

Job description

Aftersales Service Engineer, Residential Energy Storage

Maastricht, Netherlands | Full-time | Office and service centre based with regional travel

About the company

My client is a global manufacturer of residential and commercial battery energy storage systems. They design and build integrated home battery solutions, including hybrid inverters, modular battery packs, battery management systems and cloud monitoring platforms, supplied through a network of distributors and installers across Europe, Asia and beyond.

With demand for home batteries rising sharply across the Benelux, driven by changes to Dutch net metering, rising energy prices and wider adoption of dynamic tariffs, they are opening a regional hub in Maastricht. The site will operate as both an office and a service centre, with local spare parts stock, so the team can support installers and homeowners quickly and in person.

This is a founding hire for the Benelux service function, so you will help set the standard for how aftersales is delivered across the region.

Why this role

• Join a well-funded global manufacturer at the start of its Benelux build-out
• Shape service processes, installer relationships and ways of working from day one
• Work hands on with the latest residential storage and hybrid inverter technology
• Clear route to progress into a senior or lead service role as the team grows
• Direct exposure to HQ engineering and product teams, so your feedback genuinely shapes the product

The role

As Aftersales Service Engineer, you will be the go-to technical expert for installers, distributors and end customers once systems are installed. You will diagnose and resolve issues remotely wherever possible, and get on site when needed, making sure every case is closed quickly and properly. You will also be a key voice in improving product quality and installer capability across the region.

Key responsibilities:

Technical support

• Act as first and second line technical support for installers, distributors and end users by phone, email, ticketing system and remote monitoring
• Diagnose faults across hybrid inverters, battery modules, BMS, communication and monitoring systems
• Use remote monitoring platforms to analyse system data, identify root causes and push firmware updates
• Escalate complex cases to HQ engineering with clear, well documented technical evidence

Field service

• Carry out on-site troubleshooting, repairs, part replacements and commissioning support across the Netherlands, Belgium and nearby Germany
• Support installers on complex or first-time installations
• Carry out system inspections and health checks where required
• Work safely and in line with local electrical standards and site safety requirements

Warranty and RMA

• Manage the full RMA and warranty process, from claim assessment through to replacement and return
• Carry out fault analysis on returned units in the Maastricht service centre
• Maintain accurate spare parts inventory and coordinate stock with the European warehouse

Training and partner support

• Deliver installer training on installation best practice, commissioning, monitoring apps and firmware updates
• Create and maintain local technical guides, FAQs and troubleshooting documentation in Dutch and English
• Build strong, trusted relationships with key installer and distributor partners

Reporting and continuous improvement

• Log all cases, site visits and resolutions accurately in the CRM and service system
• Track recurring issues and report quality trends to product and engineering teams
• Contribute to KPIs on response time, first time fix rate and customer satisfaction
• Help build and improve service processes as the Benelux hub scales

What you will bring:

• 2+ years' experience in technical support, field service, aftersales or commissioning within solar PV, energy storage, inverters, EV charging, heat pumps or similar electrical products
• Solid understanding of residential PV and battery systems, including hybrid inverters, battery modules and BMS
• Confident with LV electrical fault finding, multimeters and diagnostic tools
• Comfortable using remote monitoring platforms, ticketing systems and CRM tools
• Fluent Dutch and good English, written and spoken
• Full driving licence and willingness to travel across the region, including occasional overnight stays
• Right to work in the Netherlands
• German and/or French language skills
• Electrical qualification (MBO Elektrotechniek or equivalent) and NEN 3140 or similar safety certification
• Experience with one or more major residential storage or inverter brands
• Knowledge of Dutch and Belgian grid connection requirements and installation standards
• Experience delivering training to installers or technical audiences
• Basic understanding of communication protocols (Modbus, RS485, CAN) and network troubleshooting

Personal attributes

• Customer focused, patient and calm under pressure
• Logical, methodical problem solver
• Organised and able to manage multiple open cases at once
• Self-motivated and comfortable working in a new, growing team
• Clear communicator who can explain technical issues to non-technical people

What is on offer

• Competitive salary plus annual bonus
• Company vehicle or travel allowance
• Laptop, phone and full tools and PPE kit
• Holiday allowance, pension and benefits in line with Dutch employment standards
• Comprehensive product training, including time with HQ engineering
• Genuine progression as the Benelux service team grows

Hiring process:

• Confidential introductory call with me
• Technical interview with the regional hiring manager
• Final interview, which may include a practical or case-based discussion

We welcome applications from all backgrounds and are committed to equal opportunities.