Field Service Engineer: Medical Devices & Training

BD; Amsterdam; Presencial; EUR 49.000 - 74.000; Jornada completa

Descripción de la vacante

BD is seeking a Field Service Engineer in Amsterdam to install, maintain and troubleshoot medical equipment at customer sites in the Netherlands and Belgium. You will train end users and biomedical teams, manage your schedule, and ensure regulatory compliance.

You will operate with minimal supervision, handle documentation, and cooperate with BD teams across borders to meet KPIs and ensure high customer satisfaction.

Formación

• Minimum of a technical diploma (Bac+2) in electronic engineering, electrical engineering, GEII, MSMA, or equivalent field experience.
• Strong knowledge of Windows systems and network technologies (CompTIA Network+ certification is an advantage).
• Languages: Dutch required. French is a plus.
• Good command of technical English (reading and writing).
• Experience with a CRM tool (Salesforce, SMAX) is a plus.
• Excellent interpersonal skills and strong customer service orientation.
• Ability to work independently and manage priorities effectively.
• Proactive mindset and team spirit to collaborate efficiently with BD teams and customers.

Responsabilidades

• Install, maintain, and troubleshoot medical equipment on customer sites, ensuring optimal performance and reliability.
• Provide technical support and training to biomedical teams and end users.
• Manage daily schedule and service activities autonomously, ensuring you have the necessary tools, spare parts, and equipment.
• Keep technical documentation up to date, accurately record service reports in customer service management systems, and meet contractual KPIs.
• Identify improvement opportunities, anticipate technical issues, and follow up on customer requests until full resolution.
• Strictly follow BD’s quality, safety, and regulatory processes, as well as those of partner healthcare institutions.
• Primary territory: Netherlands & Belgium, with occasional support across the West Hub (Luxembourg & France).

Conocimientos

Windows systems

Network technologies

Dutch language

English language

CRM tools (Salesforce/SMAX)

Interpersonal skills

Customer service orientation

Independent working

Prioritization

Team collaboration

Educación

Bac+2 in electronic/electrical engineering or GEII/MSMA

CompTIA Network+ certification (advantage)

Herramientas

Salesforce

SMAX

Descripción del empleo

BD is seeking a Field Service Engineer in Amsterdam to install, maintain and troubleshoot medical equipment at customer sites in the Netherlands and Belgium. You will train end users and biomedical teams, manage your schedule, and ensure regulatory compliance.

You will operate with minimal supervision, handle documentation, and cooperate with BD teams across borders to meet KPIs and ensure high customer satisfaction.