Field Service Technician

Becton Dickinson; Amsterdam; On-site; EUR 49,000 - 74,000; Full time

Job summary

BD Medication Management Solutions (MMS) is seeking a Field Service Engineer in Amsterdam to install, maintain, and train users on Pyxis cabinets and infusion devices across the Netherlands and Belgium.

You will work independently, manage your schedule, provide on-site technical support, and ensure regulatory compliance and customer satisfaction.

Travel to nearby countries (France, Luxembourg) is possible; fluency in Dutch and English is required, French is a plus.

Qualifications

• Dutch language required; French a plus; strong command of technical English.
• Bac+2 or equivalent in electronic/electrical engineering or related field.
• Experience with Windows systems and networking; CompTIA Network+ is a plus.
• Excellent interpersonal skills with customer service orientation and ability to work independently.

Responsibilities

• Install, maintain, and troubleshoot medical equipment at customer sites.
• Provide technical support and training to biomedical teams and end users.
• Autonomously manage daily schedule and service activities with necessary tools.
• Record service reports and meet contractual KPIs.
• Follow BD quality, safety, and regulatory processes and engage with partners.

Skills

Dutch language

French language

English language

Windows systems & networking

CRM tools (Salesforce/SMAX)

Customer service

Education

Bac+2 in electronic/electrical engineering or related field

Tools

Salesforce

SMAX

Job description

Job Description

As a Field Service Engineer within BD Medication Management Solutions (MMS), part of the Global Customer Services (GCS) team, you will be responsible for the installation, preventive and corrective maintenance, and user training on our innovative medical technologies including Pyxis automated dispensing cabinets and infusion devices. Your work ensures high customer satisfaction and full regulatory compliance of medical devices. You will be the primary technical point of contact for customers in your region, with occasional assignments in the Netherlands, France, and Luxembourg.

Key Responsibilities

• Install, maintain, and troubleshoot medical equipment on customer sites, ensuring optimal performance and reliability.
• Provide technical support and training to biomedical teams and end users.
• Manage your daily schedule and service activities autonomously, ensuring you have the necessary tools, spare parts, and equipment.
• Keep technical documentation up to date, accurately record service reports in customer service management systems, and meet contractual KPIs.
• Identify improvement opportunities, anticipate technical issues, and follow up on customer requests until full resolution.
• Strictly follow BD’s quality, safety, and regulatory processes, as well as those of partner healthcare institutions.

About You

• Minimum of a technical diploma (Bac+2) in electronic engineering, electrical engineering, GEII, MSMA, or equivalent field experience.
• Strong knowledge of Windows systems and network technologies (CompTIA Network+ certification is an advantage).
• Languages: Dutch required. French is a plus. Good command of technical English (reading and writing).
• Experience with a CRM tool (Salesforce, SMAX) is a plus.
• Excellent interpersonal skills and strong customer service orientation.
• Ability to work independently and manage priorities effectively.
• Proactive mindset and team spirit to collaborate efficiently with BD teams and customers.

Primary Territory

Netherlands & Belgium, with occasional support required across the West Hub (Luxembourg & France).

Salary Range Information

€48.500,00 - €74.000,00 EUR Annual

Work Location

Primary work location: NLD Amsterdam - Hoogoorddreef

Benefits

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Company

We are BD, a leading global medical technology company. BD is proud to be certified as a Top Employer 2026 in Europe. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.

Equal Opportunity

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.