Field Service Technician

BD; Amsterdam; On-site; EUR 49,000 - 74,000; Full time

Job summary

BD is seeking a Field Service Engineer in Amsterdam to install, maintain and troubleshoot medical equipment at customer sites in the Netherlands and Belgium. You will train end users and biomedical teams, manage your schedule, and ensure regulatory compliance.

You will operate with minimal supervision, handle documentation, and cooperate with BD teams across borders to meet KPIs and ensure high customer satisfaction.

Qualifications

• Minimum of a technical diploma (Bac+2) in electronic engineering, electrical engineering, GEII, MSMA, or equivalent field experience.
• Strong knowledge of Windows systems and network technologies (CompTIA Network+ certification is an advantage).
• Languages: Dutch required. French is a plus.
• Good command of technical English (reading and writing).
• Experience with a CRM tool (Salesforce, SMAX) is a plus.
• Excellent interpersonal skills and strong customer service orientation.
• Ability to work independently and manage priorities effectively.
• Proactive mindset and team spirit to collaborate efficiently with BD teams and customers.

Responsibilities

• Install, maintain, and troubleshoot medical equipment on customer sites, ensuring optimal performance and reliability.
• Provide technical support and training to biomedical teams and end users.
• Manage daily schedule and service activities autonomously, ensuring you have the necessary tools, spare parts, and equipment.
• Keep technical documentation up to date, accurately record service reports in customer service management systems, and meet contractual KPIs.
• Identify improvement opportunities, anticipate technical issues, and follow up on customer requests until full resolution.
• Strictly follow BD’s quality, safety, and regulatory processes, as well as those of partner healthcare institutions.
• Primary territory: Netherlands & Belgium, with occasional support across the West Hub (Luxembourg & France).

Skills

Windows systems

Network technologies

Dutch language

English language

CRM tools (Salesforce/SMAX)

Interpersonal skills

Customer service orientation

Independent working

Prioritization

Team collaboration

Education

Bac+2 in electronic/electrical engineering or GEII/MSMA

CompTIA Network+ certification (advantage)

Tools

Salesforce

SMAX

Job description

Job Description

As a Field Service Engineer within BD Medication Management Solutions (MMS), part of the Global Customer Services (GCS) team, you will be responsible for the installation, preventive and corrective maintenance, and user training on our innovative medical technologies including Pyxis automated dispensing cabinets and infusion devices. Your work ensures high customer satisfaction and full regulatory compliance of medical devices.

You will be the primary technical point of contact for customers in your region, with occasional assignments in the Netherlands, France, and Luxembourg.

Key Responsibilities

• Install, maintain, and troubleshoot medical equipment on customer sites, ensuring optimal performance and reliability.
• Provide technical support and training to biomedical teams and end users.
• Manage your daily schedule and service activities autonomously, ensuring you have the necessary tools, spare parts, and equipment.
• Keep technical documentation up to date, accurately record service reports in customer service management systems, and meet contractual KPIs.
• Identify improvement opportunities, anticipate technical issues, and follow up on customer requests until full resolution.
• Strictly follow BD’s quality, safety, and regulatory processes, as well as those of partner healthcare institutions.
• Primary territory: Netherlands & Belgium, with occasional support required across the West Hub (Luxembourg & France).

About You

• Minimum of a technical diploma (Bac+2) in electronic engineering, electrical engineering, GEII, MSMA, or equivalent field experience.
• Strong knowledge of Windows systems and network technologies (CompTIA Network+ certification is an advantage).
• Languages: Dutch required. French is a plus.
• Good command of technical English (reading and writing).
• Experience with a CRM tool (Salesforce, SMAX) is a plus.
• Excellent interpersonal skills and strong customer service orientation.
• Ability to work independently and manage priorities effectively.
• Proactive mindset and team spirit to collaborate efficiently with BD teams and customers.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

BD is proud to be certified as a Top Employer 2026 in in Europe, reflecting our commitment to creating an exceptional working environment.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

NLD Amsterdam - Hoogoorddreef

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

€48.500,00 - €74.000,00 EUR Annual