Field Service Engineer- Amsterdam

Cognizant; Amsterdam; Presencial; EUR 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Udemy access

Cognizant Academy

Open team spirit

International work environment

Descripción de la vacante

Cognizant Amsterdam is seeking a Field Service Engineer/Deskside Support Engineer to deliver onsite technical support across hardware, software, and user devices in a fast-paced environment. You will coordinate with third parties, configure BIOS/OS, manage tickets, and ensure conferencing and network services run smoothly at client sites.

You will work five days a week at the client’s Amsterdam office with no hybrid option, supporting VIPs and live events as needed.

Formación

• Experience delivering on-site IT support to a business environment.
• Ability to configure BIOS, OS settings, drivers and applications on End User devices.
• Knowledge of VPN, encryption and network connectivity requirements.
• Proven track record coordinating with third-party vendors and escalations.
• Experience supporting video conferencing, conference room devices and AV solutions.
• Strong ticket documentation and request fulfillment practices.

Responsabilidades

• Provide on-site hardware and software troubleshooting and resolution.
• Perform on-site support for devices, peripherals, and user software.
• Coordinate with third-party vendors for installations and escalations.
• Configure and validate BIOS, OS, drivers, and enterprise apps as required.
• Support video/telepresence systems and meeting room panels.
• Assist with live events and provide desk-side support as needed.
• Ensure accurate ticketing and proper handoffs to leaders or managers.

Conocimientos

Onsite IT support

End-user device setup

BIOS configuration

VPN configuration

Network troubleshooting

Vendor coordination

VIP desk-side support

Ticket management

Descripción del empleo

Field Service Engineer/ Deskside Support Engineer

About the Role

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for Field Service Engineer/ Deskside Support Engineer – Amsterdam to join our Infrastructure Services Team.

In This Role, You Will:

• Participate in troubleshooting for both hardware and software issues;
• Perform general onsite, hands‑on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
• MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
• Provide onsite escorts for Third Parties;
• Customer Location survey updates (rack elevations, current equipment, etc.);
• Video room support including endpoints and meeting room panels;
• Assisting with live events as requested by Customer
• Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
• Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
• Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
• Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
• Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
• Checking networked printers and MFDs for error messages
• Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)

Work Model

The role requires working five days a week at the client’s Amsterdam office; there is no hybrid option.

What You Need to Have to Be Considered

• Coordinate third-party audio/visual installations at FTE sites and escort vendors at dispatch sites when required.
• During onsite dispatches, provide Level 2 support for third-party coordination and End User device setup, including mobile data and voice carriers.
• Configure BIOS, hardware, operating system settings, drivers, Core Image applications, and approved base Layered Applications as required.
• Configure encryption, authentication, VPN, access-management software, and network connectivity according to client policies.
• Deploy End User device hardware upgrades and software patches in line with client compliance policies.
• Remove decommissioned End User Equipment from client asset systems.
• Ensure tickets contain sufficient detail. Contact the requester for out-of-scope or incomplete requests and elevate to the team leader or manager when guidance is needed.
• Escort break-fix partners/vendors to device locations when required.
• Provide enhanced campus desk‑side support, including identified walk‑up services, to authorized VIPs.
• For shoulder‑tapped requests, obtain Cognizant approval and ensure a ticket is logged before providing support.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

What we offer (Netherlands)

• Competitive salary
• Access to Udemy and Cognizant Academy
• Technology‑driven organization with an open team spirit
• International work environment

Contact the Recruiter

Megha Nagpal

Email: [e-mail]

Phone: [phone]