FAE Manager

all about automation; Eindhoven; Hybrid; EUR 80,000 - 115,000; Full time

Job summary

Innodisk Europe B.V. is seeking an experienced Field Application Engineer Manager to lead and strengthen our European FAE team from our Eindhoven office.

You will combine hands-on technology with leadership, customer interaction, and problem-solving across Europe, with occasional travel. As FAE Manager, you will provide technical direction, ensure high service quality, and collaborate with sales, operations, and management.

Qualifications

• Minimum 5 years in field application or related roles.
• Strong technical background in electronics.
• Office-based in Eindhoven with travel across Europe.

Responsibilities

• Lead the European FAE team and define FAE priorities, support technical strategy in Europe, and act as the main technical leadership interface toward HQ.
• Ensure consistent technical standards, documentation, and best practices across the European FAE team.
• Perform product testing and simulations to ensure product quality and functionality.
• Provide on-site technical support, including customer visits when necessary.
• Conduct in-house product testing to address technical issues encountered in the field.
• Address customer complaints, troubleshoot technical problems, and provide product specifications, fostering a positive customer relationship.

Skills

Leadership

Team management

Customer interaction

Troubleshooting

Product testing

Electrical engineering

Computer science

Education

Bachelor's degree in Computer Science or Electrical Engineering

Job description

Due to continued growth, Innodisk Europe B.V. is looking for an experienced Field Application Engineer Manager to lead and strengthen our European FAE team.
Are you a computer science or electrical engineer with at least 5 years of experience and a passion for the electronic market with a strong technical background? Do you enjoy combining hands-on technology with leadership, customer interaction, and problem-solving in an international environment? Then this might be the right next step for you.

About the role:

As FAE Manager, you will act as both a technical leader and people manager, supporting customers across Europe while guiding and developing the European FAE team. You will be closely involved in technical troubleshooting, product validation, and customer discussions, while also ensuring a high level of service quality and team performance.
This position is office-based in Eindhoven. We believe that close collaboration, teamwork, and direct interaction are key to success, and you will work from our office alongside sales, operations, and management colleagues.
Occasional travel within Europe is part of the role.

Key Role Responsibilities:

• You will lead the European FAE team and define FAE priorities, support technical strategy in Europe, and act as the main technical leadership interface toward HQ.
• Ensure consistent technical standards, documentation, and best practices across the European FAE team.
• Perform product testing and simulations to ensure product quality and functionality.
• Provide on-site technical support, including customer visits when necessary.
• Conduct in-house product testing to address technical issues encountered in the field.
• Address customer complaints, troubleshoot technical problems, and provide product specifications, fostering a positive customer relationship.