Field Application Engineer (German Speaking)

Zerova Europe; Amstelveen; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Amstelveen office

International team

Job summary

Zerova Europe seeks a Field Application Engineer to manage service topics in the field and support the operation of installed chargers. You will act as a primary customer contact, coordinate incident reporting, and assist with rapid resolutions.

On-site commissioning in the EMEA base and troubleshooting are part of the role. Responsibilities include SLAs, warranty and spares, and collaboration with UK BDMs and the FAE team lead to support operations.

Qualifications

• Presentable and professional appearance when representing the company on-site or in the office.
• Excellent client-facing and internal communications skills, with the ability to build strong working relationships across teams.
• Fluent in German and English, both written and spoken.
• Strong technical understanding of charger products and related systems.
• Proficient in using a computer, including SSH terminals, AnyDesk, Teraterm/MobaX, updating software and log reading.
• Advantage: Formal training or certification in electrical safety (e.g., LV/HV Authorisation, 18th Edition, CP/NP competency, or equivalent industrial safety courses).

Responsibilities

• Client-facing: Respond promptly and professionally to customer communications via calls, emails, or WhatsApp regarding charger faults or operational anomalies.
• Ensure initial acknowledgment or response within 1-2 working days of receiving a customer inquiry.
• Track each reported issue through to successful resolution, maintaining detailed case records within Microsoft Dynamics 365 (D365).
• Build and maintain a strong, collaborative relationship with the Customer Service team to uphold and continuously improve service quality and customer satisfaction.
• Oversee warranty and spares fulfillment, including spare parts inventory control and integration with warehouse operations.
• Coordinate the shipping and logistics of spare parts in partnership with the Operations team.
• Provide pre-sales and post-sale technical support across customer sites, including environments using LV and HV equipment.
• Support customers during installation, commissioning, and troubleshooting of systems operating on 230VAC, 3-phase power, and other industrial power infrastructure.
• Conduct on-site evaluations while adhering to strict electrical safety protocols, ensuring safe working practices around live systems.
• Demonstrated ability to work safely around energized equipment and follow UK electrical safety legislation.

Skills

Excellent client-facing communications

Fluent in German

Fluent in English

Technical understanding of charger产品

Tools

SSH terminals

AnyDesk

Teraterm/MobaX

Software update & log reading

Job description

AboutZerovaTechnologies:

AtZerovaTechnologies,wecombinetheenergyofastartupwiththestrengthofaglobalenterprise.Withover50yearsofexpertiseinpowerelectronics,we'reattheforefrontofEVcharginginnovation-designingandproducingadvancedACandDCchargingsolutions.

OurEMEAheadquartersisbasedinAmsterdam,andweproudlymanufactureacrossmultiplecountries,withdeeprootsinTaiwan.Wesupporttheregionthroughstrongpartnershipswithfleets,depots,chargepointoperators(CPOs),servicestations,andmore.Ouragile,fullycustomizedsolutionsempowerourpartners'brandsanddrivethetransitiontoe-mobility.

Joinusandhelpshapeamoresustainablefuture!

Abouttherole:

AsaFieldApplicationEngineer(FAE)youwillplayacrucialroleinhandlingallservice-relatedtopicsandissuesinthefield.Youwillsupporttheoperationofourinstalledchargerbase,ensuringallcustomer-reportedissuesareaddressedpromptlyandeffectively.Actingasakeypointofcontactforcustomers,youwillreportincidentstotheCustomerServicehead,assessappropriateresponseactions,andassistwherenecessarytoachievequickresolution.Yourrolewillalsoconsistofon-sitecommissioningforourEMEAbaseandalsoon-sitetroubleshootingwherenecessary.

Mainresponsibilities

Clientfacing:

• Respondpromptlyandprofessionallytocustomercommunicationsviacalls,emails,orWhatsAppregardingchargerfaultsoroperationalanomalies.
• Ensureinitialacknowledgmentorresponsewithin1-2workingdaysofreceivingacustomerinquiry.
• Trackeachreportedissuethroughtosuccessfulresolution,maintainingdetailedcaserecordswithinMicrosoftDynamics365(D365).
• Buildandmaintainastrong,collaborativerelationshipwiththeCustomerServiceteamtoupholdandcontinuouslyimproveservicequalityandcustomersatisfaction.

Reporting:

• Provideweeklyreportandupdateyourdirectmanagersofweeklyopenissuesstilloutstandingandtopissuesyouhaveresolved.

Tasks:

• Define,maintain,andupdateServiceLevelAgreements(SLAs)withcustomerstoensureperformancestandardsaremetandexceeded.
• OverseeWarrantyandSparesfulfillment,includingsparepartsinventorycontrolandintegrationwithwarehouseoperations.
• Collaboratewiththird-partyinstallationandserviceproviders,alongsideUKBusinessDevelopmentManagers(BDMs)andFAEteamlead,tosupportoperations.
• CreateandmanagesupportcasesinourD365system,ensuringeachoneisresolvedthroughtocompletion.
• Prepareanddelivertheweeklyreportssummary.
• CoordinatetheshippingandlogisticsofsparepartsinpartnershipwiththeOperationsteam.
• Providepre-salesandpost-salestechnicalsupportacrosscustomersites,includingenvironmentsusinglow-voltage(LV)andhigh-voltage(HV)equipment.
• Supportcustomersduringinstallation,commissioning,andtroubleshootingofsystemsoperatingon230VAC,3-phasepower,andotherindustrialpowerinfrastructure.
• Conducton-siteevaluationswhileadheringtostrictelectricalsafetyprotocols,ensuringsafeworkingpracticesaroundlivesystems.
• DemonstratedabilitytoworksafelyaroundenergizedequipmentandfollowUKelectricalsafetylegislations.

Requirements:

• Presentableandprofessionalappearancewhenrepresentingthecompanyormeetingcustomerson-siteorintheoffice.
• Excellentclient-facingandinternalcommunicationskills,withtheabilitytobuildstrongworkingrelationshipsacrossteams.
• Fluent in German and English, both written and spoken
• Strongtechnicalunderstandingofchargerproductsandrelatedsystems.
• Requiredtobeproficientinusingacomputer,includingSSHterminals,Anydesk,Teraterm/MobaX,updatingsoftwareandlogreading.
• Advantage:Formaltrainingorcertificationinelectricalsafety(e.g.,LV/HVAuthorisation,18thEdition,CP/NPcompetency,orequivalentindustrialsafetycourses).

Whatdoweoffer:

• Competitivesalaryaccordingtoyourexperience.
• Acollaborative,internationalteambasedinourAmstelveenoffice,withastrongpresenceacrossEuropeandAsia.
• WorkwithadvancedACandDCchargingtechnologies.
• Opportunitiesforprofessionalgrowth,learning,anddevelopmentintherapidlyevolvingEVsector.
• The opportunity to shape the future of electrification and contribute to a more sustainable world.