FAE Manager

Innodisk Europe B.V.; Eindhoven; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Pension plan

25 vacation days + 5 ADV days

Full-time position

Job summary

Innodisk Europe B.V. is seeking an experienced Field Application Engineer Manager to lead and strengthen our European FAE team in Eindhoven.

You will act as both a technical leader and people manager, supporting customers across Europe and guiding the team. This office-based role combines hands-on technical work with leadership, including product validation, troubleshooting, and ensuring high service quality.

Qualifications

• University degree in Electrical Engineering, Computer Science and Engineering or related field.
• At least 5 years of experience in a technical customer-facing role (FAE, Application Engineer, Technical Support, etc.).
• Prior knowledge in mainboard/GPU solutions as well as storage devices (RAID, SSD, DRAM) is a plus.
• Ability to write 8D reports with strong analytical skills.
• Familiarity with PC production processes, including RMA/DOA handling.
• Experience with Linux OS and programming languages (C/C++, Python).
• Experience in embedded system architecture (X86/ARM) and Linux-based environments.
• Experience in leading a team of technical colleagues.

Responsibilities

• Lead the European FAE team and define priorities, and act as the main technical leadership interface toward HQ.
• Ensure consistent technical standards, documentation, and best practices across the European FAE team.
• Perform product testing and simulations to ensure quality and functionality.
• Provide on-site technical support, including customer visits when necessary.
• Conduct in-house testing to address issues encountered in the field.
• Address customer complaints, troubleshoot problems, and provide product specifications.

Skills

Team leadership

Technical troubleshooting

Customer-facing

8D reports

English communication

EU travel readiness

Soldering basics

Schematic reading

Education

University/HBO degree in Electrical Engineering or related field

Tools

Linux OS

Soldering

C/C++

Python

Job description

Due to continued growth, Innodisk Europe B.V. is looking for an experienced Field Application Engineer Manager to lead and strengthen our European FAE team.

Are you a computer science or electrical engineer with at least 5 years of experience and a passion for the electronic market with a strong technical background? Do you enjoy combining hands‑on technology with leadership, customer interaction, and problem‑solving in an international environment? Then this might be the right next step for you.

About the role

As FAE Manager, you will act as both a technical leader and people manager, supporting customers across Europe while guiding and developing the European FAE team. You will be closely involved in technical troubleshooting, product validation, and customer discussions, while also ensuring a high level of service quality and team performance.

This position is office‑based in Eindhoven. We believe that close collaboration, teamwork, and direct interaction are key to success, and you will work from our office alongside sales, operations, and management colleagues. Occasional travel within Europe is part of the role.

Key Role Responsibilities

• You will lead the European FAE team and define FAE priorities, support technical strategy in Europe, and act as the main technical leadership interface toward HQ.
• Ensure consistent technical standards, documentation, and best practices across the European FAE team.
• Perform product testing and simulations to ensure product quality and functionality.
• Provide on‑site technical support, including customer visits when necessary.
• Conduct in‑house product testing to address technical issues encountered in the field.
• Address customer complaints, troubleshoot technical problems, and provide product specifications, fostering a positive customer relationship.

Desired technical skills and experience

• University/HBO degree in Electrical Engineering, Computer Science and Engineering or related field
• At least 5 years of experience in a technical customer‑facing role (FAE, Application Engineer, Technical Support, etc.)
• Prior knowledge in mainboard/GPU solutions as well as storage devices and technologies such as RAID, SSD, DRAM is a plus.
• Ability of writing 8D reports with strong analytical skills.
• Familiarity with PC production processes, including RMA / DOA handling
• Familiar with soldering iron skills and schematic reading.
• Experience with Linux OS and C / C++ / Python is preferred.
• Experience in embedded system architecture (X86/ ARM), system porting and Linux based environments.
• Experience with managing and leading a team of technical colleagues

Communication & personal skills

• Good English written and verbal communication skills are mandatory
• Fluent in German or French is a plus
• Good presentation & interpersonal skills
• Willingness to travel within the EU when needed
• You live within a range of 50 km from Eindhoven

What we offer:

• Full‑time position in an international customer‑focused organization
• A key technical leadership role with real impact on customers and internal teams
• Working in an informal, young, and dedicated team with a drive to achieve success.
• Competitive employment conditions, including: 25 vacation days plus 5 ADV days, to maintain a healthy work‑life balance, and pension plan.
• A stable role in a growing industrial technology market with long‑term product focus

If you enjoy solving complex technical challenges, leading engineers, and working closely with customers in an international environment, we would be happy to hear from you.