Facility & Quality Leader - Hospitality Excellence

Hotelprofessionals; Hoofddorp; On-site; EUR 31,000 - 38,000; Full time

Benefits offered by this job

8% holiday allowance

25 holiday days

Performance bonus up to 10%

Staff discounts worldwide through Acco

Training and development opportunities

Career growth within Accor and Essendi

Job summary

ibis Schiphol Amsterdam Airport is seeking a Facility & Quality Manager to safeguard the overall quality, cleanliness, appearance, and sustainability of the hotel. You will oversee 644 rooms and public areas and coordinate with an outsourced housekeeping partner while leading two Room Inspectors.

As part of the Hotel Management Team, you will drive quality standards, supplier management, and sustainability projects, ensuring operational excellence in a high-volume environment.

Qualifications

• Proven leadership experience in hospitality, housekeeping, facility management, quality management, or hotel operations.
• Experience managing outsourced service providers and contractor relationships.
• Strong understanding of hotel quality standards and guest expectations.
• Experience managing budgets, inventories and operational performance.
• Passion for quality, sustainability and continuous improvement.
• Excellent communication and stakeholder management skills.

Responsibilities

• Ensure the quality, cleanliness, presentation, and availability of all 644 guest rooms and public areas.
• Manage the daily relationship with the outsourced housekeeping provider.
• Lead and support two Room Inspectors responsible for room quality audits and inspections.
• Conduct daily quality inspections and review room reconciliation reports.
• Coordinate window cleaning, specialized cleaning, grounds maintenance, parking maintenance and waste management suppliers.
• Supervise the hotel in-house painter and coordinate refurbishment activities.
• Manage procurement and stock control of guest supplies, linen and cleaning products.
• Oversee linen management, guest laundry services, employee uniforms and laundry processes.
• Prepare and manage departmental budgets, monitor costs and take corrective action when required.
• Process and control invoices according to company procedures.
• Maintain daily communication with the Technical Department regarding hotel operations and improvement actions.
• Lead sustainability initiatives and coordinate Green Key, Essendi and Accor objectives.
• Manage Lost & Found procedures and administration.
• Actively contribute to the Hotel Management Team and hotel strategy.

Skills

Leadership

Outsourced management

Budget management

Sustainability

Stakeholder communication

Attention to detail

Dutch & English fluency

Job description

ibis Schiphol Amsterdam Airport is seeking a Facility & Quality Manager to safeguard the overall quality, cleanliness, appearance, and sustainability of the hotel. You will oversee 644 rooms and public areas and coordinate with an outsourced housekeeping partner while leading two Room Inspectors.

As part of the Hotel Management Team, you will drive quality standards, supplier management, and sustainability projects, ensuring operational excellence in a high-volume environment.